When I attempt to scan from Microsoft Word 2000, using the drop down menu item "Insert/Picture/From Scanner", the response is: A box which says
"Scanning Host:0 ID:7"
Returns the reply "SCSI Error! No Scanner. Twain cannot open data source. Please reinstall your scanner software."
Been there, done that. Does not work.
This error also happens in other Microsoft programs such as MS Photo Editor, which is also installed. I used the drop down menu in Photo Editor "File/SelectScanner Source/HP PrecisionScan 2.0" So ScanManager does appear to be there.
Do not have any SCSI connections/boards on the computer. The 5200c is connected on the USB port. All power cords are fine as is the USB cord. Did not install the Parallel drivers as warned. The installation went just like the book says!
Just upgraded to Microsoft Office 2000, with the SR-1 Patch. Upgraded all the patches to Win98 before I did this. No real problems. Norton 2000 shows no windows problems.
HP just replaced the unit under the exchange warranty program. The last unit lost the Lamp and power. Put in new Western Digital 20G/ATA66 hard drive and just put a clean install on all the software prior to hooking up the scanner. So no degredations on OS and a new install on the HP software.
The system is a PII, 450, 256 MB Ram,on an Acer AX63 Pro Motherboard with Creative ISA 16 bit sound card, ACER ISA modem, ACER PCI modem, SIIG Dual Parallel card, ATI Xpert 128 AGP ATX Video Card, Linksys 10/100 Lan card, Imation 120 floppy drive, HP 890C Printer, HP4L Printer, Iomega Ditto 800 Travan Tape System, Logitech cordless wheel mouse.
The system identifies the scanner and it appears in the system "Device Manager" just fine. No IRQ conflicts on any side with any of the hardware.
The files in StartUp are there: Hplamp, Stimon and Hpsjvxd.
Installed the updated files from HP including (sj435en, sj503to and sj504cpy). This now allows the scanner to send a scan to Word, and the icon appears in the send to. It works fine with Omni Pro 10 and Forms 4.0 both sending and starting there. Scanning from the HP Scan Manager does just fine with no problems, and will send to all the applications. Green button fires off with no problems.
Norton 2000, Act 4.0, WinFax Pro, Adobe 4.0 operating fine, as is Word Perfect 8.0 after some fixes.
Appreciate any help and direction you can provide. Have searched across MS and HP in all the help files and can find no references.