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HP 4100C "Unable To Open Scanner..."

Posted on 2000-04-01
3
449 Views
Last Modified: 2013-12-27
I get the following message....
"unable to open scanner. Make sure no other scanning applications are running and that scanner drivers are corectly installed.[1214]"

I went to the HP page and d-loaded a new driver...still NG.
Thanks
Danny
0
Comment
Question by:wharfrat
3 Comments
 
LVL 4

Accepted Solution

by:
jbrugman earned 50 total points
ID: 2677623
When you try to reinstall, make sure all the content of the scanner (twain drivers etc) are deleted.
If not, when the drivers are corrupted, and you tried to remove and reinstall, windows doesn't really delete and overwrite the files.

Most times, you have to do this manually.

When you install everything from the CD you probably also install the driver, BUT when you uninstall the software you do not necessarily uninstall the driver, to uninstall the driver you have to go to the device manager and delete the line with you scanners name under scanners

Justus.
0
 

Author Comment

by:wharfrat
ID: 2682588
That did it. Thank you Justus!!
0
 

Expert Comment

by:Reverend
ID: 2708886
Giving this a try.  I've spent all morning trying to get my ScanJet 4100c to operate.  Kept getting the message- can't access your scanner Your scanner is currently being accessed by another application. The only applications running were explorer and systray.  Tried to call hp tech support but there isn't any.  Called number208 323-2551 but told to call 800 999-1148 but that number dumped me. Contacte hp.com/go/support but they gave the number for support at 208 323-2551.  I tried this interration two more times Got a guy named woodie who handles the Pavilion but even he couldn't figure how to get me to a scanner tech.  Prayer didn't work and neither did the HP tech support.  I'll try your idea next.
REverend Bruce sTunkard
0

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