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USB Intellimouse w/ Intellieye Freezing

Posted on 2000-04-03
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Last Modified: 2013-12-09
I have a Dell dimension xps t750 PIII with 128mb ram running win98. I am using a Microsoft usb intellimouse w/ intellieye hooked up to the usb port. The computer does not have any mouse hooked up to the ps/2 port but the device manager continually recognizes one there even after I remove it. The problem I am having is the mouse periodically locks up and I must reboot the system to get it back. It may happen at any given time, sometimes it will happen right after a reboot. I have downloaded all driver updates/patches. I have also tried checking my registry to make sure all mouse references are correct and have notified microsoft and have not gotten any response. I have tried all answers given on the knowledge base for Microsoft as well as the one posted on this board. Someone also suggested to disable the ps/2 bios setting so it will not load but neither dell nor ms know what that means. I have checked my bios and there is no location to change mouse/ps/2 settings.Please Help!!!
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Question by:jeff8971
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by:zapsf
ID: 2685678
are you sure it is the mouse locking up and not the system? try some key commands to verify this.
first of all your hardware manager recognizes that you have a PS/2 mouse port it does not care if there is a mouse plugged into it or not, so it will show it in the profile. Thats not your problem. I would try plugging a standard PS/2 mouse in to see if the problem remains. If it does then you know its not the USB mouse causing the lockups... If it is cleared then I would start looking at the communication path for your mouse. I know that mine did not work verywell with a hub so I plugged it directly into my computer and have had no problems. I have a similar set up as yourself except I built mine. Also verfy that the cable attached to your mouse is not faulty or the mouse its self is not faulty.. You'll need another mouse to do this unfortunately.
Another thing to look at is your USB root hub controller in your device manager to make sure it is not having any problems...
I dont know if I've helped but hopefully these suggestions will help narrow down the possibilities..
Len
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Author Comment

by:jeff8971
ID: 2686219
allow me to check this comment for 1-2 days to see if I have any future problems, I will let you know if it works, Thanks-
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Author Comment

by:jeff8971
ID: 2686220
Adjusted points from 150 to 155
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Expert Comment

by:zapsf
ID: 2686278
hey while I was messing with mine before I discovered that I needed to plug it directly into my computer I disabled my PS/2 mouse port in the device manager of windows. it has remained that way since... just something else to try...
nothing like the ol shotgun approach when in the dark...
Len
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Expert Comment

by:pdtech
ID: 2688539
One thing you might try is to goto the device manager highlight the mouse icon, if the ps/2 mouse is recognized try clicking the box at the bottom that say's "disable in this hardware profile"
And see if this will at least keep your usb mouse from freezing up. Also you might try reserving irq 12 which is usually reserved for the mouse.
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Expert Comment

by:zapsf
ID: 2688561
pdtech: Didnt I just say that above?
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Author Comment

by:jeff8971
ID: 2688796
Adjusted points from 155 to 160
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Author Comment

by:jeff8971
ID: 2688797
Actually, I have had the box checked for sometime now. "disable in this hardware profile" but that did not affect anything. Back to ZAPSF's idea: I tried some key commands after lockup today and I was able to do everything on the computer except mouse funstions, Something new I tried though was just unplugging the usb connection for the mouse and plugging it back in again, and that worked. Maybe this will help with some sort of diagnosis. I have not had any errors w/ a ps/2 mouse, allthough the error rate is maybe once every 2-4 hours of computer usage so its hard to determine if each device I am using is good/bad because of the time factor. Also the ps/2 mouse I have is a ball not optical like the usb if that makes any difference. Hopefully we are on to something with the unplugging thing.
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Expert Comment

by:zapsf
ID: 2692322
Hi ya,
Somehow the communication link is being disrupted between the mouse and your USB buss. If it were a buss mastering problem or something in your system I would think it would resetup everytime it loses and finds the mouse so that would lead me to believe that the mouse is faulty... is there any damge to the USB connector or the port? can you try plugging it into the other port to verify that it is indeed the mouse and not the particular port that you have it plugged into?  Do you still have the receipt from the store you bought the mouse from because at this stage I think exchanging it is a good option...
Len
P.S. do you have any other USB devices like a quick cam or scanner? I do know that sometimes there can be conflicts with other devices. another thing it would be nice to know if these other devices are having problems too...
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Author Comment

by:jeff8971
ID: 2695264
the usb port seems to be working fine, i have other devices running off of it at diferent times and they do not conflict. I also have a 7 port hub hooked up to the other port on the computer and it works fine too. The only thing that leads me to believe the mouse may not be defective is that it worked fine on my old compaq 450mhz pII. but ever since I upgraded to the 750 pIII i have experienced this problem. I will try buying a new mouse this weekend and let you know the status hopefully by monday.
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Author Comment

by:jeff8971
ID: 2695265
Adjusted points from 160 to 165
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Accepted Solution

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zapsf earned 660 total points
ID: 2695383
Coincidences do happen...
Those Micromice are expensive I hope you are not buyig it for naught...
Have a good weekend
Len
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Author Comment

by:jeff8971
ID: 2701719
zapsf, thanks for trying..I'll give you the points for your efforts. I have finally gotten a call from Microsoft and even they don't know what is wrong. If you have any future thoughts, please let me know. Thanks!
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Author Comment

by:jeff8971
ID: 2701728
Thanks!
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Expert Comment

by:zapsf
ID: 2702090
Hey Jeff sorry that you were not able to correct the problem...
I'll keep racking my brain but if Microsoft cannot figure it out then there is not much hope for me to come up with an answer...
Maybe you can totally uninstall the software and use a regular mouse for awhile then when you get a chance try a new mouse reloading the software....
I dont give it much hope though... The driver for the USB controller on your motherboard may just not like the mouse drivers...
USB is still kind of new and has a lot of bugs in it... I'm sorry you had to find one of them...
Anyhow thanks for the points and A rating
Good Luck
Len
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Expert Comment

by:ShaneCourtrille
ID: 2785254
I'm having the EXACT same issue with my Microsoft Explorer Intellimouse.  The thing will randomly decide to stop working.  If I unplug it and plug it back in one of three things will happen.  Either it will work fine for a few seconds <maybe 10?> then stop working.. or maybe it'll decide to work FINE.. Or even better.. Windows can't figure out what it is I've just connected and goes stupid on me.. One time it was so bad I had to reinstall Windows98 to get it to work.  I've tried both my ports and it happens on both of them <it also happens if I'm using my Viewsonic Monitors USB hub ports>  Methinks maybe there is a problem with the MS mouse?
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Expert Comment

by:zapsf
ID: 2785302
I have always used MS mice the only problem I have ever had is if there is a shrt in the cord no other problems.. I use the intellimice and the intellimouse explorer USB and cannot say I have the same problem...
I am wondering if there is something interfering like a stray driver or other USB device that is throwing it out of sync or whatever...
I have a USB intel camera an adaptec USB to scsi adapter, microsoft USB speakers and the intellimouse all on the same hub right now... no problems except once in a great while the adaptec adapter will lose communication when I have everything going at once...
Camera on music blaring and using my mouse alot...
big mystery here but I would think that as a rule that the mice are fairly reliable and stable
Len
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Author Comment

by:jeff8971
ID: 2786252
Just a follow-up to the original problem that was occouring, I have been using the ps/2 port adapter that came with my USB mouse and I have not had a lock-up since April 10th. (Knock on Wood!!!)
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Expert Comment

by:zapsf
ID: 2786258
Yahooo    =)
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