joanb
asked on
Sound Blaster Platinum Live .......
we are trouble installing sound blaster live , platinum,
we plug the card in ,no problem
we re boot and put the cd with the drivers in the cdrom
we get the messages that windows is going to look for drivers for PCI Input Controller and PCI MultiMedia Audio Devices
a message comes back and says windows can't locate drivers
have looked device manager and under Other Devices PCI Input Controller is listed as well as PCI MuliMedia Audio Device
i have tried removing these devices as well as the card and keep getting the same results
i should mention the first time we installed this card, there was no problem at all
we had to remove the card and restore the system (compaq computer) we are using windows 95 , could use windows 98 if we need to
is there something in the CMOS we should be checking
any ideas why this happening and what we can do to fix it
thanks Michael.
we plug the card in ,no problem
we re boot and put the cd with the drivers in the cdrom
we get the messages that windows is going to look for drivers for PCI Input Controller and PCI MultiMedia Audio Devices
a message comes back and says windows can't locate drivers
have looked device manager and under Other Devices PCI Input Controller is listed as well as PCI MuliMedia Audio Device
i have tried removing these devices as well as the card and keep getting the same results
i should mention the first time we installed this card, there was no problem at all
we had to remove the card and restore the system (compaq computer) we are using windows 95 , could use windows 98 if we need to
is there something in the CMOS we should be checking
any ideas why this happening and what we can do to fix it
thanks Michael.
I am going back and backtracking the steps. The more I look at it, the ide slot should not have anything to do with it. Sorry if I confused you.
Glenn
Glenn
Try this.
Rename SMARTDRV.EXE in the Windows Directory.
Power on the PC.
Wait for the message "Starting Windows".
Press and hold F8 (Left-Control for Win98) to invoke the Windows Startup Menu.
Press 5 and enter to go to command prompt.
Enter cd /Windows and press enter to go to the Windows directory.
Enter ren smartdrv.exe smartdrv.old to rename Smartdrv.exe.
Restart the PC.
I do not think it is in the config.sys or autoexec.bat. This is easy and smile.
Glenn
Rename SMARTDRV.EXE in the Windows Directory.
Power on the PC.
Wait for the message "Starting Windows".
Press and hold F8 (Left-Control for Win98) to invoke the Windows Startup Menu.
Press 5 and enter to go to command prompt.
Enter cd /Windows and press enter to go to the Windows directory.
Enter ren smartdrv.exe smartdrv.old to rename Smartdrv.exe.
Restart the PC.
I do not think it is in the config.sys or autoexec.bat. This is easy and smile.
Glenn
No, I was working on another question and type the answer hear. Man what a bad day.
Disregard all of this.
Disregard all of this.
When you get the message that it can't find the drivers on the CD have you browsed the CD to see if you can point windows to the file you need???
ASKER
Hi Sorgie
sorry for not getting back sooner, but have been at work
if we go to my computer and double click on the d: drive icon we can see the folders on the installation disk
and one of those folders is the audio folder.
but the question still remains, why isn't the cdrom player recognising the sound blaster installation disk and load automatically
any further suggestions
thank you, joan
sorry for not getting back sooner, but have been at work
if we go to my computer and double click on the d: drive icon we can see the folders on the installation disk
and one of those folders is the audio folder.
but the question still remains, why isn't the cdrom player recognising the sound blaster installation disk and load automatically
any further suggestions
thank you, joan
some cds will autoinstall but most of them you will have to brouse the cd for audio drivers or win9x files.
Ok,
Back to normal.
Joan, Have you tried going the the creative site and download the recent drivers?
Just a thought.
Glenn
Back to normal.
Joan, Have you tried going the the creative site and download the recent drivers?
Just a thought.
Glenn
ASKER
Hi Madmax 40 & Hewittg
have tried the website & downloaded the drivers
madmax, do you mean manually load each of the audio drivers on the cd and what is win9x ????????
should mention the first time we installed sound blaster it auto loaded no problem
any reason why it won't do it again ????
thanks Joan
have tried the website & downloaded the drivers
madmax, do you mean manually load each of the audio drivers on the cd and what is win9x ????????
should mention the first time we installed sound blaster it auto loaded no problem
any reason why it won't do it again ????
thanks Joan
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ASKER
Thanks Madmax
i will follow the above advice, but if this doesn't work, any other suggestions???????????????
thanks Joan
i will follow the above advice, but if this doesn't work, any other suggestions???????????????
thanks Joan
Usually the Sound blaster live cards load all the drivers where they have to go, and you do not have to point to the CD to tell windows anything.
Reboot in safe mode, delete anything and everything in the Sound, video & game controllers folder in your device manager. Check to see if there is a Creative folder as well and delete it too. See if you have an OTHER DEVICES folder and remove anything to reference of a sound card.
Rebbot, have the live card installed and skip any reference to install the card if it should ask you(it shouldn't). Run the Install for the sound card and all should be well.
Download the latest files (Make sure you have them all) from the manufacturers web site. Do not use the CD that came with it.
Reboot in safe mode, delete anything and everything in the Sound, video & game controllers folder in your device manager. Check to see if there is a Creative folder as well and delete it too. See if you have an OTHER DEVICES folder and remove anything to reference of a sound card.
Rebbot, have the live card installed and skip any reference to install the card if it should ask you(it shouldn't). Run the Install for the sound card and all should be well.
Download the latest files (Make sure you have them all) from the manufacturers web site. Do not use the CD that came with it.
ASKER
we have tried to give an excellent rating but the page won't load
That alright Glad to be of some help.
At least now i can use my head other than a hat rack.hehehe:-)
At least now i can use my head other than a hat rack.hehehe:-)
I fought with that problem today beleive it or not. What I found out was that in the bios I had to set the second master to "none" as it was set for cdrom.
Am doing research tonight to see why.
Just a thought.
Glenn