Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win


OUTLOOK.EXE caused fault #c0000005 in MSO9.DLL

Posted on 2000-04-05
Medium Priority
Last Modified: 2008-02-20
When I click on the "Find a Contact" on the standard Outlook 2000 toolbar, I get the following crash:

Windows 98 Version 4.10.2222

OUTLOOK.EXE caused fault #c0000005 in MSO9.DLL at address 018f:308c9d6b


EAX=000001ac CS=018f EIP=308c9d6b EFLGS=00010246

EBX=00584240 SS=0197 ESP=0056f3b4 EBP=0056f3b8

ECX=0056f3e0 DS=0197 ESI=000001ac FS=524f

EDX=00000009 ES=0197 EDI=00000000 GS=0000

Bytes at CS:EIP:

8b 10 8d 40 04 8b ca 81 ea 01 00 01 00 33 d1 81

Stack dump:

0056f3e0 0056f518 308c9d47 000001ac 0069c708 3a84bd73 000001ac 0056f3e0 01521b74 00691090 00691094 0056f432 bff7167f 017f2737 4d970000 017f2737

I have tried the remedies in MSKB article Q241817 with no change.

Outlook appears to work normally in all other regards.

Question by:mitchg
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
LVL 17

Accepted Solution

calacuccia earned 800 total points
ID: 2687235
Hi Mitchchg,

Have you tried the steps proposed in this article:
OL2000: Outlook Stops Responding When Using the Quick Find Feature

If not, I would try an update to Office2000 SR1 via the link on the same article.

Hope this helps

Expert Comment

ID: 2687793
Long shot but are you using a compaq presario

Author Comment

ID: 2695001
Deleting the registry key took care of it!  How come MS has to make these KB articles so hard to find?  I looked high and low and didn't stumble on that one.  Guess I've got to get better at searching!

LVL 17

Expert Comment

ID: 2696011
You're Wellcome, Mitchg.

Sometimes it's about luck to find the applicable MSKB article :-)

Author Comment

ID: 2696205
Turns out the article that I referenced has a link to the fix, but the link is broken :( and I didn't look into it further.

(The HTML is missing a digit in the article number - I sent a correction to MS.)


Featured Post

Free Backup Tool for VMware and Hyper-V

Restore full virtual machine or individual guest files from 19 common file systems directly from the backup file. Schedule VM backups with PowerShell scripts. Set desired time, lean back and let the script to notify you via email upon completion.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

My attempt to use PowerShell and other great resources found online to simplify the deployment of Office 365 ProPlus client components to any workstation that needs it, regardless of existing Office components that may be needing attention.
We live in a world of interfaces like the one in the title picture. VBA also allows to use interfaces which offers a lot of possibilities. This article describes how to use interfaces in VBA and how to work around their bugs.
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question