OUTLOOK.EXE caused fault #c0000005 in MSO9.DLL

When I click on the "Find a Contact" on the standard Outlook 2000 toolbar, I get the following crash:

Windows 98 Version 4.10.2222

OUTLOOK.EXE caused fault #c0000005 in MSO9.DLL at address 018f:308c9d6b


EAX=000001ac CS=018f EIP=308c9d6b EFLGS=00010246

EBX=00584240 SS=0197 ESP=0056f3b4 EBP=0056f3b8

ECX=0056f3e0 DS=0197 ESI=000001ac FS=524f

EDX=00000009 ES=0197 EDI=00000000 GS=0000

Bytes at CS:EIP:

8b 10 8d 40 04 8b ca 81 ea 01 00 01 00 33 d1 81

Stack dump:

0056f3e0 0056f518 308c9d47 000001ac 0069c708 3a84bd73 000001ac 0056f3e0 01521b74 00691090 00691094 0056f432 bff7167f 017f2737 4d970000 017f2737

I have tried the remedies in MSKB article Q241817 with no change.

Outlook appears to work normally in all other regards.

Who is Participating?
calacucciaConnect With a Mentor Commented:
Hi Mitchchg,

Have you tried the steps proposed in this article:
OL2000: Outlook Stops Responding When Using the Quick Find Feature

If not, I would try an update to Office2000 SR1 via the link on the same article.

Hope this helps
Long shot but are you using a compaq presario
mitchgAuthor Commented:
Deleting the registry key took care of it!  How come MS has to make these KB articles so hard to find?  I looked high and low and didn't stumble on that one.  Guess I've got to get better at searching!

You're Wellcome, Mitchg.

Sometimes it's about luck to find the applicable MSKB article :-)
mitchgAuthor Commented:
Turns out the article that I referenced has a link to the fix, but the link is broken :( and I didn't look into it further.

(The HTML is missing a digit in the article number - I sent a correction to MS.)

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