Solved

OUTLOOK.EXE caused fault #c0000005 in MSO9.DLL

Posted on 2000-04-05
5
1,699 Views
Last Modified: 2008-02-20
When I click on the "Find a Contact" on the standard Outlook 2000 toolbar, I get the following crash:

Windows 98 Version 4.10.2222

OUTLOOK.EXE caused fault #c0000005 in MSO9.DLL at address 018f:308c9d6b



Registers:

EAX=000001ac CS=018f EIP=308c9d6b EFLGS=00010246

EBX=00584240 SS=0197 ESP=0056f3b4 EBP=0056f3b8

ECX=0056f3e0 DS=0197 ESI=000001ac FS=524f

EDX=00000009 ES=0197 EDI=00000000 GS=0000



Bytes at CS:EIP:

8b 10 8d 40 04 8b ca 81 ea 01 00 01 00 33 d1 81



Stack dump:

0056f3e0 0056f518 308c9d47 000001ac 0069c708 3a84bd73 000001ac 0056f3e0 01521b74 00691090 00691094 0056f432 bff7167f 017f2737 4d970000 017f2737

I have tried the remedies in MSKB article Q241817 with no change.

Outlook appears to work normally in all other regards.


0
Comment
Question by:mitchg
  • 2
  • 2
5 Comments
 
LVL 17

Accepted Solution

by:
calacuccia earned 200 total points
ID: 2687235
Hi Mitchchg,

Have you tried the steps proposed in this article:
OL2000: Outlook Stops Responding When Using the Quick Find Feature
http://support.microsoft.com/support/kb/articles/Q237/9/12.ASP?LNG=ENG&SA=ALLKB&FR=0

If not, I would try an update to Office2000 SR1 via the link on the same article.

Hope this helps
Calacuccia
0
 
LVL 1

Expert Comment

by:pyleo
ID: 2687793
Long shot but are you using a compaq presario
0
 
LVL 1

Author Comment

by:mitchg
ID: 2695001
Deleting the registry key took care of it!  How come MS has to make these KB articles so hard to find?  I looked high and low and didn't stumble on that one.  Guess I've got to get better at searching!

Tks.
0
 
LVL 17

Expert Comment

by:calacuccia
ID: 2696011
You're Wellcome, Mitchg.

Sometimes it's about luck to find the applicable MSKB article :-)
0
 
LVL 1

Author Comment

by:mitchg
ID: 2696205
Turns out the article that I referenced has a link to the fix, but the link is broken :( and I didn't look into it further.

(The HTML is missing a digit in the article number - I sent a correction to MS.)

Tks.
0

Featured Post

Live: Real-Time Solutions, Start Here

Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

PaperPort has a feature called the "Send To Bar". It provides a convenient, drag-and-drop interface for using other installed software, such as Microsoft Office. However, this article shows that the latest Office 2016 apps (installed with an Office …
This article will guide you to convert a grid from a picture into Excel format using Microsoft OneNote and no other 3rd party application.
The viewer will learn how to make their project stand out over others by learning how to change colors and shapes, add spaces, change directions, and add bullets to their charts.
This video shows where to find the word count, how to display it, and what it breaks down to in Microsoft Word.

776 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question