Solved

Installation of HP5300C software

Posted on 2000-04-08
5
201 Views
Last Modified: 2010-04-27
I have a HP5300C scanner which I need to install into a win95 system,
and when CD is put in the drive, is rejected as causing a fault in module "unknown", etc.  Further tries result in a box stating that this software cannot be loaded into this compute owing to system restriction.
The same result occurs whether one tries D:\setup.exe, or opening that file from Explorer, and whether or not all other programs have been shut down.
Trying the disc on another machine - it opens with the "Welcome to HP scanners" window.  Trying another program CD - in this case a Mcafee virusscan, one got the welcome window.
There appears to be a limitation somewhere in the machine's settings with regard to this particular application, and we cvannot find out what or why.
The disk is the second one supplied by HP, after enquiries to Techsupport.
The printer currently in use is an Epson 800 series.
0
Comment
Question by:johncole
  • 3
  • 2
5 Comments
 

Author Comment

by:johncole
Comment Utility
Adjusted points from 0 to 75
0
 

Author Comment

by:johncole
Comment Utility
Help please, this is the first time I've been here!
0
 
LVL 12

Expert Comment

by:Otta
Comment Utility
Got a friend with Windows 98 installed?

Insert the CD-ROM into his/her CD-reader, and see if the "splash" screen appears.

If so, then there is nothing physically wrong with the recorded information on the CD-ROM.
0
 

Author Comment

by:johncole
Comment Utility
my apologies if I have gone about this the wrong way, which I appear to have.
We have a win98 equipped machine as well, the disk only fails on the one machine - but that same machine will happily load other programmes, and except for this one item, appears to be working perfectly!
0
 
LVL 12

Accepted Solution

by:
Otta earned 75 total points
Comment Utility
I hate to say this, but:

 "reinstall Windows 95"

since it seems to be corrupted, on this one computer.
0

Featured Post

Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
preview video of network plus 2 64
Limiting current 20 64
iPhone 6S - ios10 - Text Messaging sounds 2 47
Device same like our heart 12 43
this article is a guided solution for most of the common server issues in server hardware tasks we are facing in our routine job works. the topics in the following article covered are, 1) dell hardware raidlevel (Perc) 2) adding HDD 3) how t…
This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now