Installation of HP5300C software
Posted on 2000-04-08
I have a HP5300C scanner which I need to install into a win95 system,
and when CD is put in the drive, is rejected as causing a fault in module "unknown", etc. Further tries result in a box stating that this software cannot be loaded into this compute owing to system restriction.
The same result occurs whether one tries D:\setup.exe, or opening that file from Explorer, and whether or not all other programs have been shut down.
Trying the disc on another machine - it opens with the "Welcome to HP scanners" window. Trying another program CD - in this case a Mcafee virusscan, one got the welcome window.
There appears to be a limitation somewhere in the machine's settings with regard to this particular application, and we cvannot find out what or why.
The disk is the second one supplied by HP, after enquiries to Techsupport.
The printer currently in use is an Epson 800 series.