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Installation of HP5300C software

Posted on 2000-04-08
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Last Modified: 2010-04-27
I have a HP5300C scanner which I need to install into a win95 system,
and when CD is put in the drive, is rejected as causing a fault in module "unknown", etc.  Further tries result in a box stating that this software cannot be loaded into this compute owing to system restriction.
The same result occurs whether one tries D:\setup.exe, or opening that file from Explorer, and whether or not all other programs have been shut down.
Trying the disc on another machine - it opens with the "Welcome to HP scanners" window.  Trying another program CD - in this case a Mcafee virusscan, one got the welcome window.
There appears to be a limitation somewhere in the machine's settings with regard to this particular application, and we cvannot find out what or why.
The disk is the second one supplied by HP, after enquiries to Techsupport.
The printer currently in use is an Epson 800 series.
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Question by:johncole
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5 Comments
 

Author Comment

by:johncole
ID: 2695993
Adjusted points from 0 to 75
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Author Comment

by:johncole
ID: 2695994
Help please, this is the first time I've been here!
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LVL 12

Expert Comment

by:Otta
ID: 2696384
Got a friend with Windows 98 installed?

Insert the CD-ROM into his/her CD-reader, and see if the "splash" screen appears.

If so, then there is nothing physically wrong with the recorded information on the CD-ROM.
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Author Comment

by:johncole
ID: 2696509
my apologies if I have gone about this the wrong way, which I appear to have.
We have a win98 equipped machine as well, the disk only fails on the one machine - but that same machine will happily load other programmes, and except for this one item, appears to be working perfectly!
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LVL 12

Accepted Solution

by:
Otta earned 75 total points
ID: 2697137
I hate to say this, but:

 "reinstall Windows 95"

since it seems to be corrupted, on this one computer.
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