Solved

ScanJet 5300C USB not working, Win2000 Professional

Posted on 2000-04-08
2
342 Views
Last Modified: 2013-12-15
I just bought a ScanJet 5300C. It supports USB and it's supposed to support Windows 2000 (partly the reason I chose this model over others).

I installed the software, plugged everything in, and ran PrecisionScan and ... no scanner found.

I looked in the Control Panel under Scanners and Cameras and no scanners were installed according to that. I tried Add and tried to find the driver on the cd... no luck.

My scanner's lamp is also blinking on and off.

According to HP's Windows 2000 Driver Page, it is all set and no updates are needed.

How can I get this thing to work?!
0
Comment
Question by:iuser_mark
2 Comments
 

Accepted Solution

by:
johno05 earned 50 total points
ID: 2697256
Hey iuser mark..... you will have to unlock your scanner. The lamp flashing is tell you that it is still locked. Look on the left hand side of the unit and you will see a lock there.. unlock it and give it a go. If this doesn't work then maybe the lock is stuck on and won't release in which case you will have to chat to HP to have it replace or repaired.

Hope this Helps ;)
0
 

Author Comment

by:iuser_mark
ID: 2700644
Thanks John. that was the problem. I did remember to unlock it, but that was after I had plugged everything in and the power was on. So all I had to do then was unplug the power to the scanner, shut down the PC, plug in the power to the scanner to turn it on, and boot up my PC.

Windows then recognized it and all was good.

A dumb jump to conclusions by myself. I was frustrated and all I had to do was unplug it and plug it back in! That's the way it goes i guess.
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
If you are having problems installing printer drivers, or if documents repeatedly get stuck in the print queue even after re-installing the printer drivers, then follow these steps to solve the problems. Please note that the steps are shown both for…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question