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ScanJet 5300C USB not working, Win2000 Professional

Posted on 2000-04-08
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Last Modified: 2013-12-15
I just bought a ScanJet 5300C. It supports USB and it's supposed to support Windows 2000 (partly the reason I chose this model over others).

I installed the software, plugged everything in, and ran PrecisionScan and ... no scanner found.

I looked in the Control Panel under Scanners and Cameras and no scanners were installed according to that. I tried Add and tried to find the driver on the cd... no luck.

My scanner's lamp is also blinking on and off.

According to HP's Windows 2000 Driver Page, it is all set and no updates are needed.

How can I get this thing to work?!
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Question by:iuser_mark
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johno05 earned 50 total points
ID: 2697256
Hey iuser mark..... you will have to unlock your scanner. The lamp flashing is tell you that it is still locked. Look on the left hand side of the unit and you will see a lock there.. unlock it and give it a go. If this doesn't work then maybe the lock is stuck on and won't release in which case you will have to chat to HP to have it replace or repaired.

Hope this Helps ;)
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Author Comment

by:iuser_mark
ID: 2700644
Thanks John. that was the problem. I did remember to unlock it, but that was after I had plugged everything in and the power was on. So all I had to do then was unplug the power to the scanner, shut down the PC, plug in the power to the scanner to turn it on, and boot up my PC.

Windows then recognized it and all was good.

A dumb jump to conclusions by myself. I was frustrated and all I had to do was unplug it and plug it back in! That's the way it goes i guess.
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