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Outlook Express slow opening......

Posted on 2000-04-09
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Last Modified: 2013-12-28
I just upgraded my computer from 64MB ram to 128, 20gig HD, 56 internal modem.  I also had MS Outlook 2000 installed.  Since then my mail program, Outlook Express takes from 20 - 55 sec. to load.  Before this upgrade, one click and Outlook Express was up in a flash.
Can anyone help me with this problem?
Thank you.  Von
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Question by:yvonneh110598
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13 Comments
 
LVL 27

Expert Comment

by:Asta Cu
ID: 2697968
Found that after I modified our Office 2000 environment and changed configurations, we needed to take a couple of actions to improve similar conditions:

Visit WindowsUpdate to ensure that all enhancements/fixes still there, we use both Outlook 2000 and Outlook Express for different functions; WindowsUpdate resolved glitches.

Also from IE 5.01 (which we moved to along with OE 5.01 since it was more stable and improved over its version 5.0 predecessor) ... Tools, internet Options, Programs, made sure that all were correct there, found that Outlook 2000 wasn't there.

Lastly, actually executed Outlook 2000 and created valid profile, which resolved the other issues.

Hope this helps.

Asta

P.S.  Of course it is KEY to clear your temp int files, history files and run maintenance; makes huge difference.
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LVL 27

Expert Comment

by:Asta Cu
ID: 2697979
Wanted to add that the whole Microsoft Office 2000 package, including the Outlook 2000 module have "INSTALL ON DEMAND" defaults, so until you use some of the elements of the software, it's not installed.  You can modify your configuration options to install all, or only on demand (first time needed, will prompt for CD/disk to install).

Noticed this clearly within W98, Second Edition and all the 2000 programs and visibly confirmed using MSINFO32 and highlighting the information for the programs and all hadn't been loaded, visibly reflected with F5 information by each program versus the details which follow on the actual installation results.

Asta
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LVL 27

Expert Comment

by:Asta Cu
ID: 2697993
When you installed Outlook 2000, did you choose to convert any of your Outlook Express items?  I ask based on this:  Outlook 2000 will upgrade and silently convert from the following e-mail programs:

Netscape Mail (Netscape Navigator 2.03, 3.01)


Netscape Messenger 4.0x


Eudora Lite (1.54 and 3.0.x)


Eudora Pro (2.2, 3.0, 3.0.x and 4.x)


Microsoft Internet Mail and News


Microsoft Outlook Express


Microsoft Exchange


Microsoft Outlook 97 and 98



NOTE: Netscape Messenger 4.5 is not supported with this conversion technology. To import e-mail from Messenger 4.5 into Outlook, you can import the messages into Microsoft Outlook Express, and then import the messages from Outlook Express into Outlook.



MORE INFORMATION
Outlook uses the Windows Installer to detect existing mail clients on the First Run of Outlook.

During the First Run process, the installer checks for the presence of registry entries for any of the e-mail clients in the "Summary" section. If any of the e-mail clients exists, you are asked about conversion of mail messages or addresses.

---

This may help as well it explains the order of things as well as OL2000: Why Outlook 2000 Requires Outlook Express

http://support.microsoft.com/support/kb/articles/Q230/0/76.ASP?LNG=ENG&SA=ALLKB&FR=0

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Accepted Solution

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PLansdowne earned 800 total points
ID: 2698156
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LVL 27

Expert Comment

by:Asta Cu
ID: 2698344
What Plansdowne mentioned is interesting, since one of our systems had that situation as well.  HOWEVER, when searching for the dll, it was in the Windows\system directory and restoring it didn't actually improve the logon of OE5 process.  Additionally, when checking the file under MSINFO32 - IE5, File Versions, it still reflected it as missing.  I'd be interested in the outcome of this, for sure.

The Repair process resolved it finally.

Asta
0
 

Author Comment

by:yvonneh110598
ID: 2698368
To All Concerned:

I searched the internet and found a site with the Imagehlp.dll.  I d/led it and put it in the Windows System folder and now Outlook Express does LOAD in a flash once again.  Thank you all for your help.
Von
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Author Comment

by:yvonneh110598
ID: 2698378
Thank you Plansdown.  This answer did lead me to the solution.  Outlook Express is now loading as before.  I d/l the .dll file and put it in the Windows System file, shut down my computer and when I turned it back on and went to Outlook Express it loaded in a flash.  Thank you ever so much for directing me in the right direction.
Von
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LVL 27

Expert Comment

by:Asta Cu
ID: 2698401
Good news, indeed.  Was curious, Von, if that dll was reported by SFC as changed or corrupted, or if you just replaced it directly.  Also curious if you now look at the Internet Explorer version information via start-run-msinfo32 if it still shows the imghlep.dll file as missing still (also the msaahtml.dll file).  

Great information, congratulations, Plansdowne.

Asta
0
 

Author Comment

by:yvonneh110598
ID: 2698478
Hi Astaec,
The dll was reported as missing by SFC but now shows it being there.  Just checked and the msaahtml.dll file is still missing.  Is it necessary to replace this one as well?
Von
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LVL 27

Expert Comment

by:Asta Cu
ID: 2698509
Hi, Von.

I've not restored that file on one system nor have I seen any degradation, so I've left it as 'missing' on one purposefully to see if any downside results pop up.

The only real negative result I found in my researches was listed in the link below and surrounded this error message, which I didn't have:

When you quit Internet Explorer, you may receive the following error message:

Explorer caused an invalid page fault in module Msaahtml.dll at address.

http://support.microsoft.com/support/kb/articles/Q191/6/07.ASP?LNG=ENG&SA=ALLKB&FR=0



Asta
0
 

Author Comment

by:yvonneh110598
ID: 2698966
Hi Astaec,

I have had my computer off for over 5 hours now and no problems. I have located a site where I can get the msaahtml.dll but I think I may just leave it as "missing" also.  No problems shutting down or starting up and Outlook Express is working great once again.
I really appreciate the help that I have received at Experts-Exchange in the past and now again at this time.

Von
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LVL 27

Expert Comment

by:Asta Cu
ID: 2701370
I agree with you, Von, this is a great site; and I've also been pleased with the results when I've needed help.

I subscribe to the thought that says "if it isn't broken, don't fix it".  However, keep the knowledge of what you know to be 'irregular', and should any symptoms appear, restore the missing file(s).

I was going to check fileinfo.exe about the content and reliance of this dll file but am not around a computer that has TweakUI installed, wherein this is one component.  It would list not only the information about this DLL, but also if you explore further, what other files depend on it.  That module is on the W98 disk, in the PowerToys area.

Asta
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LVL 27

Expert Comment

by:Asta Cu
ID: 2701376
Perhaps Plansdowne has more on this to guide you further.

I'm offline the remainder of the day dealing with my own troubleshooting escapades.

Best wishes all,

Asta
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