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I can't boot into Win2K after installing PCAnywhere 9.0

Posted on 2000-04-10
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Last Modified: 2010-04-13
Hi,
I installed Symantics PCAnywhere 9.0 today and rebooted my system however when trying to start windows, at the window that usually says "Windows is now Starting" I get a garbled message and after a few seconds an error box opens up saying that winlogin.exe has created an error, it is being logged. The system then automatically reboots. I have tried going into various Safe Modes however the only one into which I can login to is the normal Safe Mode which doesn't initialise the Network Communications. It takes a very long time however to start in Safe Mode, around 10 minutes, not only that but I can't use my mouse. I can't use SFC even for some reason, there is no error message or anything, the window just doesn't popup, or if it does then it's for a split second in which windows terminates it.
In order to remove PCAnywhere I booted up into Windows 98SE and tried to manually remove it by deleting the files, this didn't work though. I then went into Win2K's Safe Mode and removed it from Add/Remove programs (I think it still has left traces on my system though since I tried to manually remove it and not uninstall it).
To check for hardware conflicts I went into the Device manager (please note this is all through keyboard shortkeys since the mouse doesn't work) and noticed that the PCI-USB bus had a conflict, I tried to reinstall it however when I reboot into Safe mode it again shows up with a conflict. I am confused because this conflict never use to be there.
I even tried running Windows2000 setup and reparing the system however this didn't work, it replaced a few .dlls but still didn't allow me to login to Windows.
I tried every trick I know of and have run out. I would really appreciate your help, thanx.

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Question by:sandman97289
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pjknibbs earned 200 total points
ID: 2700070
According to a Microsoft Knowledge Base article I read, PCAnywhere replaces the default Winlogon GINA (Graphical Identification and Authentication) file with its own version which doesn't always work properly. Try running REGEDIT and drill down to the following key:

HKEY_LOCAL_MACHINE\Microsoft\Windows NT\Current Version\WinLogon

Then replace whatever's in the GinaDLL value with the default (MSGINA.DLL)--make sure MSGINA.DLL is still present on your system, naturally. See if that solves your difficulty!
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by:sandman97289
ID: 2701871
Worked like a charm :-)

Thanx again pjknibbs!!!
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