Solved

HP SCANJET 5200C : Unable to open SCANNER

Posted on 2000-04-10
9
435 Views
Last Modified: 2013-12-28
After downloading patches from HP, I receive this message: "Unable to open scanner" message [1214]. What's the solution to this error.
0
Comment
Question by:AL041000
  • 3
  • 3
  • 2
  • +1
9 Comments
 
LVL 1

Author Comment

by:AL041000
ID: 2701405
Adjusted points from 50 to 100
0
 
LVL 8

Expert Comment

by:tskelly082598
ID: 2701567
I can't tell from your problem description which patches you already downloaded and installed.

This one may help:

http://www.hp.com/cposupport/scanners/software/sj504en.exe.html
0
 
LVL 8

Expert Comment

by:tskelly082598
ID: 2701569
I can't tell from your problem description which patches you already downloaded and installed.

This one may help:

http://www.hp.com/cposupport/scanners/software/sj504en.exe.html
0
Flexible connectivity for any environment

The KE6900 series can extend and deploy computers with high definition displays across multiple stations in a variety of applications that suit any environment. Expand computer use to stations across multiple rooms with dynamic access.

 
LVL 7

Expert Comment

by:sorgie
ID: 2701653
Open ctrl panel and check add remove program and see if you can remove the patches.
If not try deleting and reinstalling the scanner
0
 
LVL 2

Accepted Solution

by:
Molson earned 100 total points
ID: 2701903
Okay Al try this. Uninstall all scanJet software through add remove programs or if there is an uninstaller in the program group. Disconnect the scanner from your machine. Re-install the software and all updates. Shutdown your machine. Re-connect your scanner and boot.
If that doesnt work try this
From the Windows desktop, select Start, Programs, Windows Explorer.

In Windows Explorer, select the HP ScanJet directory, then the HP PrecisionScan subdirectory.

in the precision scan folder  double-click the file Hpprscan.reg.

Reboot your computer.

This will manually initialize your registry

0
 
LVL 1

Author Comment

by:AL041000
ID: 2705343
Molson,
    Not quite golden, but definitely silver! The answer was to delete the scanner from the hardware configuration,disconnecting it from its port,then rebooting, it found new hardware after reconnecting.    
           Thanks for the help, Al
0
 
LVL 8

Expert Comment

by:tskelly082598
ID: 2705709
Al, I believe Sorgie gave you the same answer first, but its up to you to pick the best answer.
0
 
LVL 1

Author Comment

by:AL041000
ID: 2709989
tskelly!
   Being new to this techno-world of computers and the internet, I seem to be full of "errors". I try not to be, purchased my computer 12/17/99, went on the internet 2 weeks ago. His answer made more sense to me. Does not mean that any of the other answers weren't right. I apoligize if I offended anyone.
                   Al
0
 
LVL 2

Expert Comment

by:Molson
ID: 2710018
Relax TS. The key to this issue was disconnecting the scanner after uninstalling. You could have uninstalled and reinstalled the software and device till the cow comes home. The scanner cant be attached while installing the software. The same goes true to a lot of hardwarwe. tape drives commonly
0

Featured Post

Active Directory Webinar

We all know we need to protect and secure our privileges, but where to start? Join Experts Exchange and ManageEngine on Tuesday, April 11, 2017 10:00 AM PDT to learn how to track and secure privileged users in Active Directory.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

While rebooting windows server 2003 server , it's showing "active directory rebuilding indices please wait" at startup. It took a little while for this process to complete and once we logged on not all the services were started so another reboot is …
In this article, I will show you HOW TO: Perform a Physical to Virtual (P2V) Conversion the easy way from a computer backup (image).
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question