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Outlook slows down Explorer file operations and launching of other programs

Posted on 2000-04-10
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Last Modified: 2010-04-08

 I've seen this problem posted quite a few times on Usenet but there's
never a satisfactory answer, and the MSKB is no help. I'm going to try
to get to the bottom of it but I just wonder if anyone else has ever
found a solution.

 The problem: when Outlook is running it introduces a 20-30 second
delay to Windows Explorer actions, especially cutting and pasting
files and waiting for the right-click menu to pop up. It also affects
launching programs from Explorer, but doesn't seem to affect launching
programs from the Start menu.
 
 During this delay period Task Manager shows CPU load at 0% and no
disk activity occurs. There is also no unusual network traffic or file
activity (using NT File Monitor from Sysinternals).

 This delay only seems to start happening after
the first Outlook check for email using Send/Receive. Even if I use
Send/Receive while my DUN connection is not active and hit "Cancel" to
the "cannot contact server" dialogs, the delay still appears.

 As soon as Outlook is shut down the delay disappears.

 The Outlook Services configuration is as follows:
 Five Internet email services, all set to "I establish my connection
manually".
 Outlook Address Book (Personal folders: Contacts)
 Personal Address Book
 Personal Folders

 The PC is connected to a four-workstation 100Mbps LAN, and uses
Dial-up Networking to connect to the Internet. The delay occurs
whether or not the DUN connection is active.

 The PC is running Windows 2000 Pro but I've also seen this problem on
NT4. The PC has dual 550MHz CPUs and 192M RAM.

 Anyone know what this is?

 Dave
0
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Question by:davecee
3 Comments
 
LVL 6

Accepted Solution

by:
VinceA earned 125 total points
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I think this problem was dealt with in Office 2000 SR-1. If you do decide to install SR-1 there's also a post SR-1 patch for Win2K users.
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Expert Comment

by:koonsma
Comment Utility
a quick fix is to uninstall office2000 and install office and outlook on separate partition from the system folders. That way they won't share the common folders and there should be no delay this problem involves version conflict if you load win200,ol2000, office2000 you may not have this problem.
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Author Comment

by:davecee
Comment Utility
Thanks, SR1 does indeed fix it.
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