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E-mail Attachments

Posted on 2000-04-13
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Last Modified: 2010-04-11
Hello All,

I am not able to save any modifications done to attachments recvd. through mail and forwarding it . However if I detach the attachment and modify and attach back then it works.

I am using Word 97 and Exchange client

Regards

Shoeb
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Question by:Shoeb_786
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8 Comments
 

Expert Comment

by:bkosterm
ID: 2712837
You are correct!

This is a common mistake people make when they receive attachments.  The attachment exists as a part of the e-mail.  When you launch the document from e-mail (Are you using Lotus Notes by ant chance?) it opens normally in the application, let's say Word or Excel, but it is based on a temp file created during the launch.  When you make changes and hit Save, where are you saving to?  Back to the temp file that is erased as soon as you close the application!

This causes problems for a lot of people (happens all the time) and you may be wondering, "Why don't 'they' fix this?"

Well, what would happen if I could edit e-mail that you sent to me?  I could change what you wrote to anything I wanted.  So if you rejected my request for vacation, raises, etc.  I could change that to a yes answer and use "your" e-mail as proof.

This is a user training issue.  You need to be aware that to edit a document, it must exist on your system, i.e. it must be saved to a local or network drive.  If you still want to open documents directly from e-mail, that is fine.  Just remember to use the Save As instead of the Save!

Sorry, there is no way to "fix" your system.
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Accepted Solution

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ellis_jason earned 25 total points
ID: 2713244
The comments made by bkosterm for this question are completely correct.

ellis_jason
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Expert Comment

by:bkosterm
ID: 2713569
ellis jason,

It is a little annoying that you copied my comment and called it an answer.  In future, if you don't have anything to add, don't comment, and especially don't steal answers from other experts.  Most people always post as Comments, that way it doesn't lock the question.  The person who posted the question will award the points to whoever answered correctly.
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Author Comment

by:Shoeb_786
ID: 2718494
Thanks for your comments , but this works on most of the PCs, its only a problem for one or two users, so u can't give the above explanation, since it works for most of the users.

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Expert Comment

by:bkosterm
ID: 2723117
I think you should double-check that it is really "working" for anyone.  If it is working correctly, you should not be able to modify a document attached to an e-mail without detaching it.
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Author Comment

by:Shoeb_786
ID: 2723138
YEs it is really working
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Expert Comment

by:bkosterm
ID: 2723257
Is the O/S different for these users?  Are all users on the same version of Exchange?
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Author Comment

by:Shoeb_786
ID: 2726107
Yes all the users on same version of Exchange and the OS is also same.
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