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Undefined program error [2117]

Posted on 2000-04-15
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Last Modified: 2013-12-15
When I try to scan a picture using the HP PercisionScan LT software that came with my HP ScanJet 3300C cse, I get the message . . . An undefined program error has occurred [2117].  I do not have a clue as to how to resolve this concern.  I cannot scan anything now.  I have uninstalled and reinstalled and I still get the same message with the same results . . . nothing.  Can anybody help???  I am running Windows 98 Second Edition.
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Question by:smoothG
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briancassin earned 150 total points
ID: 2766633
ISSUE: The scanner will install correctly and appear to be configured properly in Device Manager. When attempting to scan an "Undefined Program Error 2117" occurs.

SOLUTION: Listed below are some possible causes and remedies.

1. Check shipping lock if it is already out try inserting it and removing it several times

2. If the scanner is connected to a USB hub, disconnect the scanner, and connect it directly to the PC

3. Verify software version is v 3.0c or above

4. Power cycle the scanner, reboot and try to scan

5. Uninstall the scanner(if you have norton anti virus go into it and disable auto protect mode) then reboot once in windows hit ctrl,alt,delete and end task everything except for explorer and systray then reinstall the scanner  

6. If none of the above worked then the scanner will need to be serviced
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