Exchange server and C/W-mode ín Outlook 2000

Posted on 2000-04-15
Last Modified: 2010-04-08
Why do I have to add Microsoft Exchange server in my profile for personal folders to display? I just want to get access to the folders and be able to send/receive fax and email messages. I am working from home, not in a network and I need Microsoft Fax with C/W-mode. I can not wiev the Outlook configuration Wizard as I click the Mail icon in the Control Panel.

The personal folders in Outlook cannot be displayed (the informationservice pstprx.dll) because of some wrong configuration I have made previously, but I cannot see what is wrong. Please help me?!
Question by:Solis
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LVL 16

Expert Comment

ID: 2719801
Try running FIXMAPI.EXE or doing a detect and repair to see if it will correct the problem with PSTPRX.DLL.

(Note: You do not need to have MS Exchange service in the profile to see PST files.  Just need Fax, Internet Email, Personal Folders, Outlook Address book for a home setting.)

Author Comment

ID: 2720689
Thank you very much indeed.
It was as simple as I had not correctly configured all the services i had added, but I am most grateful anyway.
LVL 16

Accepted Solution

Neo_mvps earned 100 total points
ID: 2720757
Not a problem. ;)
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Author Comment

ID: 2721886
The answer is correct in the case I had added some service with older files (I have got the advice before). The cause was in this case that I didn´t configure my services properly. I have not yet tried if it works. It is possible I have to run fixmapi.exe after all.
LVL 16

Expert Comment

ID: 2722706
Yes, FIXMAPI or a Detect and Repair can be run anytime when you think there is a problem with the messaging subsystem or Outlook itself.

Oh, there are a couple of MS KB Articles that discuss problems with this DLL as well.  See, Q192263 (Change the 8.0 in the registry path to 9.0) and Q193681.  (I'm thinking you might have installed MS Fax after the fact?)

Author Comment

ID: 2723754
Thanks again Neo. I have read the articles on the msn webpage and on slipstick, concerning this. It was about OL97 and OL 98. I did not use FIXMAPI but I might if I encounter the problem again while sending a fax. Detect and repair helped the first times but not the last time.  I had to reconfigure the services, but I have not tried it yet, by sending/receíving mail nor fax. But Outlooks folders are for now available.

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