I have used it for several months with no problems, only scanned around 30 items. Suddenly it does nothing when I push the green button. When I click on HP Presision Scan in Satarup Programs, The small bluish HP Presision Scan Window appears, but then nothing further happens.
The scanner makes its normal noise when I turn on the computer, and when I go to scanner properties/ General tab/ Test scanner and click on TEST SCANNER. At the beginning of that test the scanner makes a small noise and at the end of the test it makes the same small noise, and in between for about 2 minutes it does nothing. After the test on the General tab it says that it has successfully completed the diagnostic test.
When I click the Troubleshooting tab/Test, I get a message stating "Your scanner is currently being accessed by another application. Please wait for other application to finish or close other application to allow this application to access." I don't think another application is running, but do not know how to check.
One strange thing, when I am in the scanner properties and click on the LAMP tab, the page shows as being the Lamp tab, but the page info is the same as before I clicked on the Lamp tab. I think this is somehow significant.
I have uninstalled and reinstalled the software several times, using the guidelines specified for doing so.
I have also checked to be sure the computer is recongizing the scanner being connected to the computer.