Solved

Reminder that won't go away

Posted on 2000-04-17
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Last Modified: 2008-03-10
I have one OL98 client that has a reminder that cannot be dismissed.  The original event that generated the reminder has long since been deleted.  How do i get rid of this reminder?, its been popping up for months now.
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Question by:jmatwyko
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VinceA earned 50 total points
ID: 2724766
Try starting Outlook once with the /cleanreminders command line switch. This switch (and a few other really helpful ones) are discussed here:
http://support.microsoft.com/support/kb/articles/q182/1/12.asp

You can also get this article by sending an E-mail with a subject of "Q182112" (without the quotes) to mshelp@microsoft.com.
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Expert Comment

by:paulmartin
ID: 2825351
OL98: Cannot Dismiss Reminders      

The information in this article applies to:
Microsoft Outlook 98

SYMPTOMS
When you try to dismiss recurring reminders in Microsoft Outlook, you may continue getting reminder messages about the same appointment and cannot dismiss the reminders.
RESOLUTION
A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next release of Microsoft Outlook.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
<http://support.microsoft.com/support/supportnet/default.asp>
The English version of this fix should have the following file attributes or later:

   Date       Version     File name
   -------------------------------------------
   12/18/98   8.5.6017   Outllib.dll
NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 </support/kb/articles/Q154/8/71.ASP> Determining if Your Product is Eligible for No-Charge Technical Support
WORKAROUND
Close Outlook, view and delete the calendar entries using the Microsoft Exchange client, close the Exchange client, and then restart Outlook.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.
MORE INFORMATION
This condition may exist after moving user mailboxes from one server in the site to another, using Move Mailbox. The above problem can also be seen without using Move User. In order to apply this fix, each client machine experiencing the above problem needs the updated Outllib.dll file.
Additional query words: Ol98 calendar snooze reminder recursive
Keywords : kbdta CfgMSXchg
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbbug
Technology :
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Author Comment

by:jmatwyko
ID: 2984450
Thanks Paul, but the previously posted cleanreminders switch worked. Sorry bout the delay it was just a long time before I was able to try this at the client site.
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by:jmatwyko
ID: 2984451
Comment accepted as answer
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