Solved

HP Driver Issues

Posted on 2000-04-18
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Last Modified: 2010-04-12
I have a HP 697C printer connected to an HP CPU. I am running Win 98. Some how the printer no longer works. If I try to re-install it I get an error stating Can not find the driver QL.DRV try to load form the printers folder.

I have tried to load the drivers many, many way's with no success. Any Ideas about this QL.DRV Driver?
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Question by:ajl3
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sorgie earned 50 total points
ID: 2728216
Go to print manager and delete the printer again then go to regedit from the start/run command

go to HKEY_LOCAL_MACHINE
Open the ENUM folder scroll down to LPTENUM open it and see if HP is still listed this happens often that the device isn't removed from the registry.

reboot
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by:sorgie
ID: 2728217
Then see if you can reinstall your printer
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by:ajl3
ID: 2728716
This process brought me further along in the install process, however I am still coming up with QL.DRV Error. I have also recieved and " unable to update c:\ windows\win.ini file.
Any thoughts?
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Expert Comment

by:sorgie
ID: 2730879
Run sysedit from the run command and open your win.ini file
scroll down and see if your printer is listed in devices and is it correct.
you can type rem in front of it so it will be ignored and see if the install update your ini file.
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Author Comment

by:ajl3
ID: 2731040
Thank you again sorgie for your assistance. I will try this when I get home this evening. I hope it works, This is driving me crazy.

Tnx

ajl
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