Solved

Plain Text, Rich Text

Posted on 2000-04-20
3
239 Views
Last Modified: 2010-04-08
I administer an Exchange 5.5 server with service pack 3 installed, and with Outlook 98 as the client.

I'm trying to fix a very intermittent problem which seems to be caused by Outlook 98 (that's my guess anyway).

At the company we have a News message which is delivered daily around 9:00 a.m.  The user sending this message first drags-and-drops a copy of a "template" message (in this case, an Outlook .MSG file which has Rich Text formatting and which was created with Word 97 selected as the editor) into their Drafts folder.  They then open and modify this template, adding current news and events for the company.

I've already configured the server to send internal mail in a format specified by each User, so in this case since all of our users are set up with Word 97 as their mail editor, internal mail should be sent by default in Word (Rich Text) format.  

However, occasionally with no rhyme nor reason the message will go out as Plain Text instead.
0
Comment
Question by:Zoplax
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 3

Accepted Solution

by:
jhana earned 50 total points
ID: 2735483
I've also experienced some strange intermittent behavior with templates saved as a .MSG... Try publishing it as a form in the user's Inbox, they would access by clicking Actions >> New <template name>. It solved my intermittent problems.

Good luck,
Jhana
0
 
LVL 6

Author Comment

by:Zoplax
ID: 2843303
Comment accepted as answer
0
 
LVL 6

Author Comment

by:Zoplax
ID: 2843304
Thanks!
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Find out what you should include to make the best professional email signature for your organization.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question