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Outlook 97 application error message (mapisp32.exe)

Posted on 2000-04-20
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Last Modified: 2010-04-08
When I try to retrieve my new mail, I get the following error message from Dr. Watson for Windows NT:

"An application error has occurred and an application... log is being generated. Mapisp32.exe. Exception: access violation (0xc0000005)etc."

What steps should I take to correct the problem?
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Question by:jpawlow
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Expert Comment

by:Neo_mvps
ID: 2736732
The two causes that I know that create a Dr. Watson error under NT are:

1] A corrupted MAPI Profile. Resolve be creating a new one via the Mail applet in the Control Panel.

2] The Journal log files are corrupted. See MSKB article Q187258.
http://support.microsoft.com/support/kb/articles/q187/2/58.asp
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Author Comment

by:jpawlow
ID: 2737667
Since I'm a NT user and not administrator, what are the step-by-step actions to create a new MAPI profile under the Control Panel.  I think this is the problem, because I got another error message that the MAPI Spooler could not be loaded or something to that effect.  Thanks so much for getting me started.
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LVL 16

Expert Comment

by:Neo_mvps
ID: 2739153
1. In Control Panel, double-click the Mail (or Mail and Fax) icon.
 
2. On the Services tab, click Show Profiles.
 
3. Click Add to start the Inbox Setup Wizard.
 
4. Click to select the desired information services, and then click Next.
 
5. In the Profile Name box, type a name for the new profile.
 
6. Continue with the Inbox Setup Wizard to set up each of the selected services.
 
7. You will now see the new profile listed. Change the "When starting Microsoft Windows Messaging use this" setting, to the new profile that you just created.
 
8. Restart Outlook to use the new profile.


Note: If you are getting an error message that the MAPI Spooler could not start then see:
http://support.microsoft.com/support/kb/articles/q173/2/99.asp
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Author Comment

by:jpawlow
ID: 2749778
Neo mvps, your instructions to create a new user profile under the Control Panel was clear and it worked!  However, I thought that somehow I would be able to keep the contacts list at least from the other profile.  Are there steps to take to transfer contacts into the new profile contacts and existing inbox message under the old profile into the new?  I know I'm extending my question, but you are in-the-know about these matters.  I'm willing to post another question if you think that's fair.
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Neo_mvps earned 35 total points
ID: 2749857
No need for another question, but you can up the points on this one if you feel that the answer is worth it.  My biggest concern isthat you are up and running.

You can import the contacts from the old pst via the Import and Export wizard. (File | Import and Export | Import from another program or file | Personal Folders.)

Will give you a heads up that you information is stored in a file with a PST extension so you just need to find the right one.  How do you say...

1. In Control Panel, double-click the Mail (or Mail and Fax) icon.
 
2. On the Services tab, click Show Profiles.
 
3. Select the old profile and select properties.

4. Under the Service tab, select Personal Folders and click on the properties button.

5. Note path/filename and click the 'x' button to close all dialogs.

6. From inside Outlook, select File | Import and Export | Import from another program or file | Personal Folders.

7. Type in path/filename and the criteria on how to handle duplicates.

From this point the wizard will let you select individual folders (or all) to import into your new profile.
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Author Comment

by:jpawlow
ID: 2751769
Adjusted points from 25 to 35
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Author Comment

by:jpawlow
ID: 2751770
It worked eventually! After I selected the outlook.pst file to import, I got the same Dr. Watson error message re:mapisp32.exe, and closed message and the import worked fine.  I may have an unstable Outlook, but for now I'm ok.  I'm going to post another question on steps to ensure a *safe* upgrade to Outlook 2000, please watch for it.  Thanks for all your help!
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Author Comment

by:jpawlow
ID: 2751771
It worked eventually! After I selected the outlook.pst file to import, I got the same Dr. Watson error message re:mapisp32.exe, and closed message and the import worked fine.  I may have an unstable Outlook, but for now I'm ok.  I'm going to post another question on steps to ensure a *safe* upgrade to Outlook 2000, please watch for it.  Thanks for all your help!
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Author Comment

by:jpawlow
ID: 2751779
Answers were on target with clear step by step solutions.  This person is in-the-know on MS Outlook
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