jpawlow
asked on
Outlook 97 application error message (mapisp32.exe)
When I try to retrieve my new mail, I get the following error message from Dr. Watson for Windows NT:
"An application error has occurred and an application... log is being generated. Mapisp32.exe. Exception: access violation (0xc0000005)etc."
What steps should I take to correct the problem?
"An application error has occurred and an application... log is being generated. Mapisp32.exe. Exception: access violation (0xc0000005)etc."
What steps should I take to correct the problem?
ASKER
Since I'm a NT user and not administrator, what are the step-by-step actions to create a new MAPI profile under the Control Panel. I think this is the problem, because I got another error message that the MAPI Spooler could not be loaded or something to that effect. Thanks so much for getting me started.
1. In Control Panel, double-click the Mail (or Mail and Fax) icon.
2. On the Services tab, click Show Profiles.
3. Click Add to start the Inbox Setup Wizard.
4. Click to select the desired information services, and then click Next.
5. In the Profile Name box, type a name for the new profile.
6. Continue with the Inbox Setup Wizard to set up each of the selected services.
7. You will now see the new profile listed. Change the "When starting Microsoft Windows Messaging use this" setting, to the new profile that you just created.
8. Restart Outlook to use the new profile.
Note: If you are getting an error message that the MAPI Spooler could not start then see:
http://support.microsoft.com/support/kb/articles/q173/2/99.asp
2. On the Services tab, click Show Profiles.
3. Click Add to start the Inbox Setup Wizard.
4. Click to select the desired information services, and then click Next.
5. In the Profile Name box, type a name for the new profile.
6. Continue with the Inbox Setup Wizard to set up each of the selected services.
7. You will now see the new profile listed. Change the "When starting Microsoft Windows Messaging use this" setting, to the new profile that you just created.
8. Restart Outlook to use the new profile.
Note: If you are getting an error message that the MAPI Spooler could not start then see:
http://support.microsoft.com/support/kb/articles/q173/2/99.asp
ASKER
Neo mvps, your instructions to create a new user profile under the Control Panel was clear and it worked! However, I thought that somehow I would be able to keep the contacts list at least from the other profile. Are there steps to take to transfer contacts into the new profile contacts and existing inbox message under the old profile into the new? I know I'm extending my question, but you are in-the-know about these matters. I'm willing to post another question if you think that's fair.
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ASKER
Adjusted points from 25 to 35
ASKER
It worked eventually! After I selected the outlook.pst file to import, I got the same Dr. Watson error message re:mapisp32.exe, and closed message and the import worked fine. I may have an unstable Outlook, but for now I'm ok. I'm going to post another question on steps to ensure a *safe* upgrade to Outlook 2000, please watch for it. Thanks for all your help!
ASKER
It worked eventually! After I selected the outlook.pst file to import, I got the same Dr. Watson error message re:mapisp32.exe, and closed message and the import worked fine. I may have an unstable Outlook, but for now I'm ok. I'm going to post another question on steps to ensure a *safe* upgrade to Outlook 2000, please watch for it. Thanks for all your help!
ASKER
Answers were on target with clear step by step solutions. This person is in-the-know on MS Outlook
1] A corrupted MAPI Profile. Resolve be creating a new one via the Mail applet in the Control Panel.
2] The Journal log files are corrupted. See MSKB article Q187258.
http://support.microsoft.com/support/kb/articles/q187/2/58.asp