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Netscape communicator Woes

Posted on 2000-04-22
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Last Modified: 2013-12-28
Netscape Navigator freezes up when I try to access certain sites, namely expert City . Com and solitaire.com.  Control alt delete does not get me out of this.  I also get the error on kernel32.dll.  How can I prevent this?
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Question by:CandyBinkley
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by:jjcontact
ID: 2741209
I went to Netscape's site and found this:

http://help.netscape.com/kb/consumer/19970702-6.html

There are many ideas here to try including a different profile, reinstalling, creating a temp file statement, deleting the cache and refreshing the bookmarks. I hope something here will help.

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by:bobinmad
ID: 2741562
Is this the preview 6.1 edition - I had it installed and had nothing but trouble. Many of the trade e/magazines say that is to be expected, but I got so frustrated I quit using it!

bobinmad
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Author Comment

by:CandyBinkley
ID: 2742240
No this is the 4.72 edition.  Just installed but have had nothing but trouble.  Said this was the  latest edition.
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Expert Comment

by:rem16
ID: 2742271
There are some guidelines in the readme file concerning installation.  You might try uninstalling it via Control Panel/add-remove programs, then, before reinstalling, remove everything that wasn't removed by add/remove via winfile.exe i.e., anything left in the Netscape Folder(s) except possibly the Users folder which has your bookmarks and preferences in it, and then reinstall 4.72.  Incidentally, when I had 4.70 I ran into conflicts with that free Gozilla download program, but none after I removed Gozilla.  I also ran into problems with the beta 6.0 and have stopped using it.
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Author Comment

by:CandyBinkley
ID: 2742768
Thank you  will try this...hope it works.
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Expert Comment

by:jjcontact
ID: 2742893
What is it with Netscape these days? My neighbor has me coming over for this very thing tomorrow. She had to change because her version wasn't y2k able and has been crashing ever since.
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bobinmad earned 50 total points
ID: 2743412
make sure you disable your anti-virus when installing this - - it may help as well.

bobinmad
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