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My HP 4200 Scanner is not responding.

Posted on 2000-04-22
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Last Modified: 2013-12-15
What could be the problem here? I tried to uninstall and reinstall the HP PrecisionScan LT Software and the installation was done successfully.
My original scanner was sent for repairs as it was making clicking sounds only when I tried to scan, but was replaced with a new one. All cables and connections look okay.
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Question by:nilocastro
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by:briancassin
ID: 2759861
see this info.
ISSUE: USB scanner not found in Windows 98. The error "scanner could not be initialized" may appear. An error appears "The scanner is being accessed by another device."

SOLUTION 1: Make sure that STIMON and HPSJVXD are running in the background:

Press the CTRL+ALT+DELETE keys simultaneously. Both STIMON and HPSJVXD should appear in the Close Program list. If not, follow these steps:

Select Start and Run, and type MSCONFIG.EXE, then select OK.
Select the tab labeled Startup.
Check the boxes titled HPSCANMonitor and StillImageMonitor, then select OK.
Restart the computer.
SOLUTION 2: Make sure USB support is enabled in Windows Device Manager for all devices..

From the Windows Desktop, right-click the "My Computer" icon, select Properties and select the Device manager tab..
Scroll down to the Universal serial bus controller entry and click the (+) plus sign on the right side.
Double-click the USB controller entry to enter its properties screen.
Select the Settings tab and place a check mark in the box labeled Support non-complaint device.
Click OK to return to the Device manager, click OK to close the Device manager and restart the computer.

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NOTE: Not all computers will have the Support non-complaint devices check box available. This is a function of the USB chip, not the computer or Windows.


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http://www.hp.com/cposupport/scanners/support_doc/bps03093.html

http://www.hp.com/cposupport/scanners/support_doc/bps03033.html

http://www.hp.com/cposupport/scanners/support_doc/bps80136.html


 if this does not fix it then i need to know the exact error message also have you had any previous devices (excluding the hp 4200) such as

scanners
tape backup drives
zip drives
external cd-rom drives
USB HUB
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Author Comment

by:nilocastro
ID: 2770119
Thanks for your time for this. I followed your instructions but no luck:

For Solution 1: STIMON is running on the background, sorry I don't know what HPSJVD stands for. When I do a CTL+ALT+DELETE the Close Program say: Hpprsclt (not responding).  Anyway running the MSCONFIG.EXE,  the box titled StillImageMonitor was already checked but there is no title under HPSCANMonitor only ScanRegistry.

For Solution 2: The USB Controller Properties is OK. By double clicking the USB Controllers, I get Two devices are under it: 1) Intel82371AB/EB PCI to USB Universal Host Controller,  (Interrupt Request Setting 10 and Input/Output Range 1000 - 101F) and 2) USB Root Hub (Power Hub information - this device is self powered, Total power available 500 mA per port. Devices on this hub: Hewlett-Packard ScanJet 4200c power required 100mA, 1 port available power required 0mA.) My computer doesn't have the Support non-complaint check box available.

There are no previous devices attached to the CPU.

I don't know if this is a complex problem but I don't believe this scanner itself is defective as it was just newly replaced. One thing I have noticed with my computer though is it wouldn't shut down properly but was frozen on windows screen with the message "Windows is shutting down." Could this be one of the problem why the HP PrecisionScan LT software cannot run the scanner?

nilocastro
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Expert Comment

by:briancassin
ID: 2770541
it is still clicking ?
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Author Comment

by:nilocastro
ID: 2775232
It clicks once but not all the time.

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Accepted Solution

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briancassin earned 50 total points
ID: 2775361
try this

ISSUE: After upgrading to Microsoft Windows 98 and installing HP DeskScan II 2.8/2.9 over a previous version of HP DeskScan II or PictureScan, the HP ScanJet scanner is not found.

SOLUTION: Completely uninstall the scanning software and reinstall HP DeskScan II 2.8/2.9 using the following steps. Click here for information about obtaining scanning software.

From the Windows desktop, click Start, Settings, and then Control Panel.
In Control Panel, double-click Add/Remove Programs.
Click HP DeskScan II or PictureScan in the Install/Uninstall tab. Then, click the Add/Remove button.
Select Yes on the Confirm File Deletion warning. When prompted to restart Windows, click OK.
After Windows restarts, click Start, Programs, and then Windows Explorer from the desktop.
In Windows Explorer, click View and Folder Options.
In Folder Options, click the View tab and remove the checkmark out of the box labeled "Hide extensions for known file types." Then, select the circle labeled "Show all files." Click Apply and then OK.
Click Tools, Find, and then Files or Folders.
In the Look in: box type C:\ (where C is the hard drive).
In the Named box, type in each of the following files separately. As each file is found, click the file name in the Results box, then press the DELETE key on the keyboard. Click Yes on the Confirm File Delete message.
HPSCNMGR.DLL
HPSCNTST.DLL
HPSJ32.DLL
HPSJCLAS.DLL
HPSJ1695.DLL
SCANJET.INF
HPSCNMGR.HLP
REG32.DLL
HPSJRFSH.VXD
VHPSCAND.VXD
HPSCANER.DLL
ASPI416.SYS
MINI400I.SYS
SJIIX.SYS
Sym53416.* (remove up to 3 files)
HPDS23.INI (if HP DeskScan II was installed)
HPPS32.INI (if PictureScan was installed)
HPDS23.DS (if HP DeskScan II was installed)
HPPS32.DS (if PictureScan was installed)
After deleting the above files, delete the HP DeskScan or HP ScanJet folder (subdirectory) and all files contained in the folder. This is typically located under the C:\ folder, unless the default directory was changed during software installation.
Close all active programs and reinstall HP DeskScan II 2.8/2.9. When the installation is complete, restart the computer, if not prompted.
When Windows restarts, click Start, Settings, and then Control Panel from the desktop.
Double-click the System icon and select the Device Manager tab.
If Other Devices is listed, click the + (plus). If HP SCSI Controller is below Other Devices, click and highlight it. Then, click Remove.
Click OK on the Confirm Device Removal message, then click Refresh.
Windows should report that new hardware has been found. It should detect the SCSI controller and may ask for the HP DeskScan II CD-ROM. Make sure that the path is directed to the D:\ (where D is the CD-ROM drive).
After it finds the files, verify the scanner is connected and turned on, then restart the computer.
Windows should now detect the scanner and prompt for the WIN 98 CD-ROM. Again, verify that the path is directed to the D:\WIN98 (where D is the CD-ROM drive).

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NOTE: If Windows prompts for the HP DeskScan II CD-ROM and not for the WIN 98 CD-ROM, cancel the installation and follow these steps.


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From the Windows desktop, click Start, Find, and then Files or Folders.
In the Look In box, type C:\ (where C is the hard drive.)
In the Named box, type SCANJET.INF. If found, highlight the file in the results box, and press the DELETE key on the keyboard. Click Yes on the Confirm File Delete message.
After deleting the file, type in HPSCAN.INF in the Named box. In the results box, right-click the file and select Install.
Close the Find box.
From the Windows desktop, click Start, Settings, and then Control Panel.
In Control Panel, double-click the System icon and then click the Device Manager tab.
If HP ScanJet Scanners and/or Other Devices is listed, click the + (plus).
Click the entry below HP ScanJet Scanners and/or Other Devices, and click Remove. Click OK on the Confirm Device Removal message.
Restart the computer, by clicking Start, Shut Down, and then Restart. Then click OK.
Windows should now prompt for the WIN98 CD-ROM and install the correct driver files for the scanner.

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NOTE: If an error message appears that a file could not be found, be sure to direct the path to D:\WIN98 (where D is the CD-ROM).


TRY THIS ALSO ***********************************************
ISSUE: The HP ScanJet scanner quits working after it has functioned previously, it reports "Sorry, scanner not found" or "Scanner could not be initialized". The scanner may also appear as an Unknown Device under the USB or Other Devices category in Windows Device Manager.

SOLUTION: Update the scanner's INF file and rename Unknown.inf. Use the following instructions to complete this procedure:

Select Start, Settings, and Control Panel.
Double-click the System icon and select the Device Manager tab.
Highlight the entry for the scanner, or the Unknown Device, and select Remove.
Choose OK to remove the device.
Disconnect the scanner from the PC and unplug it.
Close the Device Manager and the Control Panel.
Select Start, Programs, and Windows Explorer.
Select the Windows directory; then, select the INF subdirectory.

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NOTE: If the INF subdirectory does not appear, go to the Taskbar and click "View". From the drop-down window select "Folder Options" and then "View" (in Windows 95 select "Options" and then "View"). Make sure that "Show all files" is selected and that "Hide file extensions for know file types" is not selected.


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Find and select the file Unknown.inf; select File and Rename from the menu.
Rename the file "Unknown.old" and press, ENTER.
Follow these steps for your version of Windows:
Windows 95--Find the file Scanjet.inf and verify that it is 5 KB in size.
Windows 98--Find the file Hpscan.inf and verify that it is 10 KB in size for the HP ScanJet 6200 and 6250C scanner, 9 KB for the HP ScanJet 4100C scanner, and 36 KB in size for the HP ScanJet 5200C scanner. The HP ScanJet 4200C scanner has its own *.inf file; hp4200c.inf, and should be 10 KB in size.
If the file from step 11 is not the correct size (does not match the size listed for your version of Windows), delete the file and reinstall the HP Scanning Software from the CD. Then, go to step 16.

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NOTE: Windows 98 users: check to see if your system contains the following directory: C:\Windows\Inf\Other. If this file exists and contains the file Scanjet.inf, delete Scanjet.inf and then proceed.


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If the file from step 11 is the correct size, double-click the file to open it in Notepad.
Press the SPACEBAR and then the BACKSPACE button on the keyboard.
Close Notepad; be sure to select Yes to save the changes to the file.
Click here to download the file HP ScanJet 4100C/Cse/Cxi, 6200C/Cse/Cxi, and 6250C/Cse/Cxi USB Patch, sj435en.exe, from the HP Web site. The patch works for all HP USB Scanners.
Select the button near the bottom of the page titled Download Now.
You will be prompted to save the downloaded file on your local PC. Specify a location, then select Save.
Once the file has finished downloading, open the folder it is saved in, and select SJ435EN.EXE, then select Unzip. The file will be unzipped in the directory: c:\sj435usb.
Open the directory c:\sj435usb and select the file Setup.exe.
Restart the computer. After the PC is back up, plug the scanner back in and "New Hardware Detected" should appear. After reloading the drivers the HP ScanJet scanner should work normally.

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NOTE: It may be necessary to select Setup.exe twice in order to complete the installation. This applies to all HP ScanJet scanners that use a USB interface. The HP ScanJet 4100C, 4200C, 5200C, 6200C, and 6300C families of scanners are included in this category.



here is one last bit of info



ISSUE: The HP ScanJet scanner is not found when attached to the Universal Serial Bus (USB) on your PC.

SOLUTION: Verify that the cable, HP ScanJet scanner, operating system, and USB ports are configured properly by checking the following:

Turn off the computer and scanner (unplug the scanner).
Remove the cable from both the scanner and the USB port on the computer. Then, reconnect the cable. Ensure that the cable is inserted firmly on both ends; the cable must be inserted completely into the computer's USB port.
It is important that both units be turned off for at least 60 seconds before being restarted. Restore power beginning with the scanner and then the computer.
Place the HP Scanning software CD in the CD-ROM. If the main install menu appears, choose Exit.
From the Windows desktop, select Start, Run, type in D: and press ENTER (where D: is the CD-ROM drive letter).
Select the file USBMGR.EXE and double-click it. This will tell you if your computer has USB capability.
NOTE: The HP ScanJet Scanners 3300C, 4200C, and 6200C families only ship with the USBMGR.EXE utility. If the scanner you have is a HP ScanJet 4100C or 5200C family, click here, to download the USB patch. In the Search window type in the product name "4100C usb patch" then press the Search button. In the next window choose Software and Drivers, you will see HP ScanJet 4100C/Cse/Cxi, 6200C/Cse/Cxi, and 6250C/Cse/Cxi USB Patch

Verify that the USB is set up properly using the following steps:
From the Windows desktop, select Start, Programs, and then Control Panel.
Select System and then Device Manager.
From the device list, select Universal Serial Bus Controller. It should contain two subcategories: USB Root Hub, and a second line describing the PC's own specific serial USB chipset. The actual order of the two lines does not matter.
If any of these three lines are missing, a problem exists with the computer's USB configuration. To troubleshoot this problem, contact your PC manufacturer, or the manufacturer of your USB card.
NOTE: You may also test your USB with a utility called USBREADY, which is available for download at: www.usb.org.
Other documents to refer to are "How to check your PC for USB compatibility before purchasing an HP ScanJet scanner for your USB interface."
You may have your USB port disabled from your BIOS, refer to your PC manufacturer.
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Author Comment

by:nilocastro
ID: 2778565
Thank you.

I'll work on this then I'll get back to you later.

nilocastro
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LVL 21

Expert Comment

by:briancassin
ID: 2778698
ok
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