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Enable USB port

Posted on 2000-04-23
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I'm having a problem enabling my USB port for my new Acer 640U scanner.  My laptop is a Acer Extensa 366D.  I can't find my original documents for my computer.  I haven't been able to get any help from the manufactuer.  I'v wrote them but they never respond.  My computer is compatible for the scanner to work I just can't figure out how to enable that port so it will read that the hardware is there.  If you can help me it will be so appreciated.  Thanks.  Sherie Fox
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Question by:Sherie
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9 Comments
 
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Expert Comment

by:enkidu
ID: 2742742
You should be able to just plug it in, I am not sure I quite understand your question.  Could you please elaborate?
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Author Comment

by:Sherie
ID: 2742778
Well it is plugged in.  My scanner instructions say to read my original documents for the laptop but I can't find them.  I just need some help with enabling it.  What actual function do I use?  I've looked in my device manager and my scanner port doesn't even register.
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Expert Comment

by:enkidu
ID: 2742862
Then it is a problem with the laptop, with USB, when you plug the device in the operationg system (you are using win98 or win2k aren't you?) should automatically set up the device for you.
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Expert Comment

by:enkidu
ID: 2742863
Then it is a problem with the laptop, with USB, when you plug the device in the operationg system (you are using win98 or win2k aren't you?) should automatically set up the device for you.
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Author Comment

by:Sherie
ID: 2742884
I'm using Win95.  I assume it doesn't set it up for you with 95.?  
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Expert Comment

by:enkidu
ID: 2742933
Do you have OSR2 (win95B), or do you have the first version?  The first version does not support USB, the B version does.
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enkidu earned 150 total points
ID: 2742955
Well, I think I have enough to answer.  TO get the USB working, you need to upgrade your version of Windows to Win95B, Win98, or Win2K, (NT 4 may or may not support USB, if you need to know, contact me).  And that should solve your problem.
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Author Comment

by:Sherie
ID: 2744721
My version of Win95 is B so it should work.  But I'm going to upgrade anyway just to see if it is a problem with the laptop.   I'll keep posting.  Thanks.
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Expert Comment

by:enkidu
ID: 2744756
The Win95B might have an update to enable USB, I am not sure, but if you go to the Microsoft site, I am sure you can find one,
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