Scanjet3300c not found during install
Posted on 2000-04-24
I have a scanjet 3300C USB scanner and I can't get my computer to recognize it as new hardware when I attach it. I'm runing Windows 98 on a CTX computer. I've tried unistalling adn re-installing, but every time the LT software can't recognize the scanner and I never get a new hardware window to come up. I've tried to find help on the HP site, but nothing has worked. I did learn some things that may be helpful in answering my question. I don't have a Scanners and Cameras icon in the control panel and I can't get one to appear using the steps from HP. I don't have an imaging device sction in the Device Manager and under the registry editor I only have a root hub directory under USB. I did check with usb.org's utillity and I have full USB support, but I've never used the ports. On installation, after I restart and shutdown I never get a window to tell me that new hardware has been found and when I try to Add New Hardware from the control panel it only finds the USB Root Hub which has an error when the scanner is plugged in (no error w/o scanner). Every time I start the computer with the scanner attached (w/ or w/o the software)the root hub has this error listed in the device manager,"Due to transfer request failures, a hub has been disabled. Check your computer's cabling and devices, then restart your computer." I've done that with the same result. I've tried everything I can think of. What do I do now?