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Scanjet3300c not found during install

Posted on 2000-04-24
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Last Modified: 2013-12-15
I have a scanjet 3300C USB scanner and I can't get my computer to recognize it as new hardware when I attach it.  I'm runing Windows 98 on a CTX computer. I've tried unistalling adn re-installing, but every time the LT software can't recognize the scanner and I never get a new hardware window to come up. I've tried to find help on the HP site, but nothing has worked.  I did learn some things that may be helpful in answering my question. I don't have a Scanners and Cameras icon in the control panel and I can't get one to appear using the steps from HP.  I don't have an imaging device sction in the Device Manager and under the registry editor I only have a root hub directory under USB.  I did check with usb.org's utillity and I have full USB support, but I've never used the ports.  On installation, after I restart and shutdown I never get a window to tell me that new hardware has been found and when I try to Add New Hardware from the control panel it only finds the USB Root Hub which has an error when the scanner is plugged in (no error w/o scanner).  Every time I start the computer with the scanner attached (w/ or w/o the software)the root hub has this error listed in the device manager,"Due to transfer request failures, a hub has been disabled.  Check your computer's cabling and devices, then restart your computer."  I've done that with the same result.  I've tried everything I can think of.  What do I do now?
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Question by:spiessbach
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Accepted Solution

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briancassin earned 90 total points
ID: 2752454
Uninstall all of your software then....



make sure the scanner is plugged in and connected to pc


1. right click on my computer select properties go to device manager tab at the bottom it will say universal serial bus click the plus sign next to it (NOTE: DO NOT DO THIS IF YOU HAVE A USB CONNECTED KEYBOARD OR MOUSE)...then highlight "usb root hub" and click on remove then click refresh  the windows plug and play should come up detecting your usb device


2.
if you have norton anti virus go into it and disable auto protect mode)
then hit ctrl,alt,delete then end task everything except for explorer and systray then reinstall all of the scanner software


3. for the scanners and cameras icon

Check in the System Configuration Utility for StillImageMonitor and place a checkmark in the box next to StillImageMonitor by following these steps:

From the Windows 98 Desktop click Start and then Run.
Type msconfig in the dialogue box and press enter.
Select the Startup tab and make sure there is a check mark in the box next to StillImageMonitor. If StillImageMonitor is not here skip step 5.
Exit the System Configuration Utility screen.
Restart the PC.
If StillImageMonitor is not present in the Startup tab, follow these steps:

Right-click the My Computer icon, select properties, then Device Manager.
Look for the Scanners and Cameras entry and click the plus (+) sign.
Highlight the HP ScanJet 3300C entry and click Remove saying yes to the removal warning.
Insert the HP Scanning Software CD in the CD-ROM drive then click Refresh.
Windows will install the necessary software.
Reboot the PC.      



also go into your bios

make sure USB is enabled
disable power management
set your parallel port mode to ECP (this could have an adverse affect on your printer you may need to change it back).
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Author Comment

by:spiessbach
ID: 2759735
Adjusted points from 80 to 90
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Author Comment

by:spiessbach
ID: 2759736
I removed the root hub and windows detected the new hardware, but I still ended up with the same root hub error.  I don't have the StillImageMonitor choice or the scanners and camers icon so I can't get either one to appear. The solution given for the scanners and camers icon was dependent on the StillImageMonitor which was then dependent on the scanners and cameras icon. Also, I don't know how to get into my bios.  What's causing the "Due to transfer request failures, a hub has been disabled.  Check your computer's cabling and devices, then restart your computer," error?  
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LVL 21

Expert Comment

by:briancassin
ID: 2759936
try this

SOLUTION 1: To get the Scanners and Cameras icon to appear back in the Control Panel, follow the steps listed below:

Choose the Start menu, and then Run.
In the Open window type " control.ini ".
Choose OK, Notepad will open.
In the "don't load" section of the file look for the sticpl.cpl=no line.
Change this line to read sticpl.cpl=yes.
Choose the File menu, Save then Exit.
From the Device Manager open the Imaging Device section, select the appropriate Hewlett-Packard ScanJet model installed and then Remove it.
Select Refresh and when the New Hardware Wizard prompts, Insert the HP Scanning CD. Change the path to the CD-ROM drive and select OK.
Exit Device Manager.
Reboot your computer, at this point the Scanners & Cameras icon is again in the Control Panel.
If the steps above do not correct the issue described, continue with solution 2.

SOLUTION 2: Follow the steps listed below:

Disconnect the scanner
Click Start, Run and type in Regedit
Click the plus (+) next to the folder HKEY_LOCAL_MACHINE
Click the plus (+) next to the folder Enum
Click the plus (+) next to the folder USB
Highlight the VID_03F-&PID_0205 folder
Click Edit and Delete
Reconnect the scanner to the USB port
The above procedure should auto-detect the scanner and install the Scanners and Cameras group in the Control Panel.

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Author Comment

by:spiessbach
ID: 2761090
When I try the control.ini option nothing happens.  When I remove the root hub from the deive manager it finds a device that it first considers unknown. It installs the software, but not from the HP cdrom and then it recognizes the device as the root hub.  I don't have any folders under USB in the regedit except for the root hub, no VID_03...  Is my scanner bad or is my computer not able to use it somehow?
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