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Outlook Express can't send mail - address book problem

Posted on 2000-04-25
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Last Modified: 2010-04-08
I have a P133, 32Mb, W98, enough disk space. Latest versions of IE and OE (non beta)

I used to have MS Office 97 and Outlook 98 installed on it but I uninstalled them with a view to upgrading my hardware and giving the computer to my daughter

The problem:
When I launch OE, I get a message telling me the address book won't open. I click OK. OE loads. I download my mail OK and can view it in the lower pane and get my attachments just fine BUT I cannot open a message in a separate window, reply or forward any messages at all. Same applies to newsgroups. I can read them OK but I can't post so I cannot get an answer that way.

I have searched Microsoft's support section for an answer to this and found nothing so far.
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Question by:MON053197
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Neo_mvps earned 800 total points
ID: 2747591
Sounds like the link to share address books between Outlook 98 and OE still exists.  If you are familiar with editing the registry, go to the following key:

HKEY_CURRENT_USER\Software\Microsoft\WAB\WAB4

and verify that the UseOutlook entry in the right pane is not set to 0x00000001 (1).  (Just double click on the setting and set it to 0 to stop the sharing.)

Note:  If you had Outlook 98 installed and you notice that you contact information is missing, then do not panic because the items are still contained in a file with a .PST extension.  To get them out, you have to have Outlook 9x/2000 installed and export them to a Comma Separated Value (CSV) file.  This file can then be imported back into OE4/5 once the Address Book sharing is stopped.

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Author Comment

by:MON053197
ID: 2748222
I changed the key which was set to 0x00000001 (1) to zero, closed the program, relaunched it and the problem is still there. Do I need to restart the computer or is there something else I need to do?
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Author Comment

by:MON053197
ID: 2748333
I changed the key which was set to 0x00000001 (1) to zero, closed the program, relaunched it and the problem is still there. Do I need to restart the computer or is there something else I need to do?
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Author Comment

by:MON053197
ID: 2749075
Brilliant!

I have restarted the computer and everything seems to be OK now.

I have wasted so much time with this problem, trawling through MS support pages and newsgroups, I wish I'd come here first!!
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