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Error Message

Posted on 2000-04-25
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Last Modified: 2013-12-15
I have made sure that my HP ScanJet 3300C was installed properly and have downloaded a patch from www.hp.com but still receive "undefined program error has occured" whenever I attempt a scan.  Any suggestions?  Thank you from a non-computer savvy girl.
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Question by:Nicoledelara
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briancassin earned 50 total points
ID: 2751774
ISSUE: The scanner will install correctly and appear to be configured properly in Device Manager. When attempting to scan an "Undefined Program Error 2117" occurs.

SOLUTION: Listed below are some possible causes and remedies.

1. Check shipping lock if it is already out try inserting it and removing it several times

2. If the scanner is connected to a USB hub, disconnect the scanner, and connect it directly to the PC

3. Verify software version is v 3.0c or above

4. Power cycle the scanner, reboot and try to scan

5. Uninstall the scanner then reboot windows hit ctrl,alt,delete and end task everything except for explorer and systray then reinstall the scanner   (if you have norton anti virus go into it and disable auto protect mode) then reboot and follow the instructions above about ctrl,alt,delete and end taskinbg everything then reinstall

also try this


Check in the System Configuration Utility for StillImageMonitor and place a checkmark in the box next to StillImageMonitor by following these steps:

From the Windows 98 Desktop click Start and then Run.
Type msconfig in the dialogue box and press enter.
Select the Startup tab and make sure there is a check mark in the box next to StillImageMonitor. If StillImageMonitor is not here skip step 5.
Exit the System Configuration Utility screen.
Restart the PC.
If StillImageMonitor is not present in the Startup tab, follow these steps:

Right-click the My Computer icon, select properties, then Device Manager.
Look for the Scanners and Cameras entry and click the plus (+) sign.
Highlight the HP ScanJet 3300C entry and click Remove saying yes to the removal warning.
Insert the HP Scanning Software CD in the CD-ROM drive then click Refresh.
Windows will install the necessary software.
Reboot the PC.      

or


The HP ScanJet 3300C scanner ships with HP PrecisionScan LT 3.0c. Verify which version is being used:

Open PrecisionScan LT.
Choose the Help menu About HP PrecisionScan LT.
In the About HP PrecisionScan LT window, version 3.0c should show.
If this is true, verify the version of the file, hp3300t.dll:

Click Start, Find, and then Files and Folders.
In the Named Field type hp3300t.dll.
Right-click the file, choose Properties.
Choose the Version tab at the top of the Properties window.
If the version is 5.3.99.0, it is the original version that came with the scanner.
Download the patch, SJ509MU.EXE, from the HP ScanJet Web site. Power-cycle the scanner, reboot the computer and try to scan again. Click here for a link to the download.


if that does not work then try the following things

Uninstall all of the scanner ?& it's software (if you have norton anti virus go into and disable the auto protect mode) then reboot once in windows hit ctrl,alt,delete and end task everything except for explorer and systray then reinstall the scanner and it's software

if this does not work then try the following

1. Reduce the resolution you are scanning at
2. If you norton anti virus go to start programs norton anti virus and turn auto protect mode off

3. If you have had any previous scanners or digital camera's completely uninstall them

4. Go into your bios and try turning off powersaver mode

5. Go into your bios and check your parallel port mode make sure it is set to ecp.


if none of these solutions work then reject the proposed answer
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