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MATROX G400 on NT4SP5 (200 if answered before 31/4/00)

Posted on 2000-04-26
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Last Modified: 2010-04-27
I have a PIII667,MSI6353 Motherboard 128MB RAM and a Matrox G400, running NT4WS(SP5) From a clean install.... Nothing else on the computer!

I load the drivers from the CD and when I reboot I get the "background" screen for the driver install and nothing else... the computer doesn't crash but the new drivers dont load!

This happens on 3 identical computers !!!!

Regards
Maverick

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Question by:MAVERICK
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magarity earned 150 total points
ID: 2751692
The NT install disk probably thinks that this G400 is some earlier Matrox card like an original Millenium or Millenium 2... so:

From reading your question carefully, it seems like your order of install is from 4.0 to SP5 and THEN to the Matrox drivers.  Have you tried 4.0, Matrox, THEN SP5?  This should be the proper order of events.  

With NT, always install ALL drivers before moving on to a service pack lest major unhappiness like you describe happen.
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by:magarity
ID: 2751700
PS - Yes, I know that on Matrox's tech support page they say to remove the drivers and then upgrade, but I've found it works better with Nt and drivers in general to not do so.
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by:MAVERICK
ID: 2757205
Thanks for the replies.
I've since found the solution, The G400 card has some compadibility problems with VIA chipset motherboards including the MSI6153, And also Gigabyte boards in general.

Incidently, I think its is service pack 5 before 6, but SP5 will go on ok without 4, In most cases.

Thanks



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by:MAVERICK
ID: 2802780
I think it may be better to send this one as a PAQ, At least someone may find this info helpful.

For 50 points it isn't worth hassling Customer Service.
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