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HP Scanjet 6250 Can't Be Found

Posted on 2000-05-01
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Last Modified: 2013-12-27
I recently upgraded to windows 98 and now the system does not recognize the scanner.  I followed the directions on the HP site to unplug and replug the scanner but the scanner still isn't recognized.  I now have a message that  when booting up says that I have a missing file, referred to as hpsjvxd.vxd.  I have tried loading the drivers off the HP site, but that doesn't seem to help.  Help!
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Question by:edmcgivern
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briancassin earned 800 total points
ID: 2767228
to resolve the error message do the following

HP ScanJet Scanner - When Computer Is Booted "Device Driver HPSJVXD.VXD Could Not Load or has Been Removed From System" Appears
ISSUE: When computer is booted the following error appears: "Device driver HPSJVXD.VXD could not load or has been removed from the system."

Also, in Device Manager, the device status for the scanner may report: "NTKERN.VXD device loader could not load device driver, code 2."

SOLUTION: Extract the following files from the Windows 98 CD-ROM to: C:\Windows\System
HPSJVXD.VXD
HPSJVXD.EXE

Extract the following file from the Windows 98 CD-ROM to: C:\Windows\System32\Drivers
USBSCAN.SYS


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NOTE: Files may be extracted using the System File Checker in Windows 98. To access this tool go to the Windows desktop. Select Start, Programs, Accessories, System Tools, then System Information. Within Microsoft (R) System Information select Tools, then System File Checker


To extract the file once in the system file checker select to extract one file from disk type the name of the file in then click start where it says to extract from browse to d:\win98 then where it says save in select c:\windows\system  

do not type in the path above browse to that path then hit next then it will ask if you want backup say yes then finish. once it has extracted the file(s) then reboot the pc see if the problem still occurs if it does try the below info.

HP ScanJet Scanners - USB Scanner Not Found in Windows 98
ISSUE: USB scanner not found in Windows 98. The error "scanner could not be initialized" may appear. An error appears "The scanner is being accessed by another device."

SOLUTION 1: Make sure that STIMON and HPSJVXD are running in the background:

Press the CTRL+ALT+DELETE keys simultaneously. Both STIMON and HPSJVXD should appear in the Close Program list. If not, follow these steps:

Select Start and Run, and type MSCONFIG.EXE, then select OK.
Select the tab labeled Startup.
Check the boxes titled HPSCANMonitor and StillImageMonitor, then select OK.
Restart the computer.
SOLUTION 2: Make sure USB support is enabled in Windows Device Manager for all devices..

From the Windows Desktop, right-click the "My Computer" icon, select Properties and select the Device manager tab..
Scroll down to the Universal serial bus controller entry and click the (+) plus sign on the right side.
Double-click the USB controller entry to enter its properties screen.
Select the Settings tab and place a check mark in the box labeled Support non-complaint device.
Click OK to return to the Device manager, click OK to close the Device manager and restart the computer.

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NOTE: Not all computers will have the Support non-complaint devices check box available. This is a function of the USB chip, not the computer or Windows.

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Expert Comment

by:puddle
ID: 4384114
This worked for me, YMMV:

(can't take the credit as I found this in a newsgroup)

Caere's Pagekeeper seems to have a problem coexisting with PrecisionScan pro in Win 98SE.  I got the same problems as you mention with the 6250 using either the USB or the SCSI connection, mine was a fresh install of the scanner software onto win98se.  After the following steps it works:

1. Remove scanner lead and power down scanner.

2. Control panel -> System -> Device Manager and remove the reference to the scanner.

3. Uninstall all the Caere stuff associated with Pagekeeper

4. Uninstall HP Scanning Software.  This forces a reboot.

5. Load the scanning software using a CUSTOM install and uncheck all the choices apart from PrecisionScan Pro.

6. Once intalled you will be asked to reboot.  Shut down the machine.

7. Reconnect and then power up the scanner.  Power up the computer.

At this point I got the "Found New Hardware" box and it identified the scanner, all is now working.

I haven't reinstalled Pagekeeper and I did the reinstall using the SCSI connector (will try the USB tonight), so I don't know if it will completely help you (however I did get the same "scanner not found" and "No registry entry" errors doing clean installs with bothe USB and SCSI connectors).

Hope this helps and good luck

Stuart
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