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IE 5 / Outlook settings

Posted on 2000-05-02
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Last Modified: 2013-12-28
I'm using IE5 and Outlook 2000.  It used to work fine, but I had to re-install Dial-Up Networking and now it's messed up.  If I click on a hotlink in IE5 to send email, after sending the email, the computer disconnects my dial-up connection.  How can I fix this?  Is it a setting in IE5 or in Outlook???
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Question by:kayton
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Expert Comment

by:skotj
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Check your settings under the Tools menu of Outlook, goto Services then goto Properties on your Internet E-mail, goto the Connection tab, and make sure you have it set to "Use existing connection (LAN)".

If you are using Outlook Express, there is a section in Tools, Accounts which will have a field "Disconnect after sending email." Untick that.
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Expert Comment

by:ennisisland
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In OE5 click on "tools", "options", "connection" now uncheck "hang up after sending and receiving.
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Author Comment

by:kayton
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ennisland-
Don't see where this check box is.  Please provide more info so I can find the check box.

skotj-
The box for LAN was already checked.
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Author Comment

by:kayton
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Found similar check box in IE5 but it wasn't checked.  Am using Outlook, not Outlook Express.

Any more ideas?
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Expert Comment

by:dca8042
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In Outlook 2000 go to menu, "Tools> Options".
Select the "Mail Delivery" tab
In the Dial up Options section, Clear the check box at "Hang up ........."
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Expert Comment

by:ennisisland
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kayton...in IE5.. look at tools, internet options, connections. Do you see your Dial-up connection under Dial-up settings? If so make sure you have "never dial a connection" enabled since you want Outlook to do the dialing...not IE5.
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Expert Comment

by:ennisisland
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kayton...in IE5.. look at tools, internet options, connections. Do you see your Dial-up connection under Dial-up settings? If so make sure you have "never dial a connection" enabled since you want Outlook to do the dialing...not IE5.
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Expert Comment

by:ennisisland
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Sorry, I refreshed instead of reloading the question.....oops!
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by:kayton
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dca8042-Box was not checked.
ennisland-Never dial was checked.

Actually, I don't want either IE or Outlook to dial the phone since I want to dial it manually and always dial before opening IE or Outlook.
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Expert Comment

by:ennisisland
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Kayton, I think your problem lies in your new dial up connection/s. Try going to IE5, tools, internet options, connections, and highlight your dial up connection, then click on the settings button, then the advanced button and if either of the disconnect options are enabled go ahead and disable them and click on "OK". Now click on the properties button, then the configure button and then the connection tab. If the Cancel or Disconnect otions are enabled go ahead and disable them now...then click "OK" four times to close everything out and save all of your changes....let me know if this helped.
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Expert Comment

by:ennisisland
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kayton, you said "If I click on a hotlink in IE5 to send email, after sending the email, the computer disconnects my dial-up connection."
Would you please describe to me each step your taking to get to the "hotlink" that you mentioned previously?
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Expert Comment

by:skotj
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by:kayton
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ennisland-
If I am viewing a webpage with an embedded hyperlink that says "click here to send email" and it has a hypertext link mailto:jdoe@abc.com then I click on it, and it opens an Outlook window addressed to that person.  I type in text, click send, and then it hangs up.  Aargh!

I checked all those settings and they are all OK.  What next?
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Expert Comment

by:ennisisland
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Kayton...try this in IE5.

click on tools, internet options, and click on the programs tab. Look closely at the name of the default email program on the second line. If it says "MS Outlook 2000" you will need to concentrate on your settings in that programs configuration. If it says "Outlook Express" and you are adamant about using "Outlook 2000" you will need to change your default email program. To do this click on the black drop down arrow aver to the right of the name of the emailer and select "MS Outlook 2000" then click on the "Apply" button then "OK" to save your settings. Keep in touch......
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Author Comment

by:kayton
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ennisland-That fixed it.  THanks for your patience.  Please post an answer for points.  
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Accepted Solution

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ennisisland earned 50 total points
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Kayton...try this in IE5.

click on tools, internet options, and click on the programs tab. Look closely at the name of the default email program on the second line. If it says "MS Outlook 2000" you will need to concentrate on your settings in that programs configuration. If it says "Outlook Express" and you are adamant about using "Outlook 2000" you will need to change your default email program. To do this click on the black drop down arrow aver to the right of the name of the emailer and select "MS Outlook 2000" then click on the "Apply" button then "OK" to save your settings. Keep in touch......

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Expert Comment

by:ennisisland
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Kayton...I'm happy to hear that my solution solved your problem.
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