I need some help badly
Posted on 2000-05-04
hello, i have a little problem, i bought a computer from a company called cyberpower incorporated six months ago, about 2 months after that time i have started having problems with my ram, first it is running considerably slower than since i purchased it and i keep getting "runtime error 216" and all data stops loading into ram i can move the mouse, i just cant open any programs, the computer doesnt freeze but the ram stops working.
So like any other person would do i emailed them with my problem below:hello, i purchaced a computer from you about six months ago, since this time i have been having several problems, first off i belive my ram modules are going out because when i try to load a game i get a runtime error 216 and everything stops loading into ram and i have to restart. I am also having problems with my sound card, it doesnt play mp3's at all and plays sound on games every once and a while. thank you for your time
they responded with
Hi, Brian, I have read your mail. and the problem you have with the runtime error 216 and also cause your computer freeze. I think you have loading too much game or downloading too much software. I recommend you to remove all the unnecessary game program or file you download from internet. also for playing mp3 no sound. Try to remove sound card driver and reinstall again. If you still having and difficulty, please feel free to call our tech-support from Monday thru Friday 9:00 am - 6:00pm pacific standard time.
and i countered with
I dont believe this problem is associated with my trying to load to much of a game considering the problem happened on startup too.. also the game fit the specifications of the computer and i have tryed the game on another system with 64 megabytes of ram but a 200 mhz processor and it worked fine.. this computer with a 433mhz processor and 64mb of ram should work just fine too. also if i had to much information for the ram to hold i wouldnt get a runtime error 216 i would get insufficiant memory to run this program, a program overloading my ram should not make the whole computer stop loading anything into ram, the computer itself is not frozen just the ram is not working what so ever. My hard drive doesnt have very much information, i still have 8 gb left out of 10gb meaning i have only used one gig considering windows98 and all its little extras are around a gig.. i dont believe this problem should have anything to do with the hard drive anyway, it obviously has sufficiant swap space.
I will try removing the soundcard drivers and reinstalling them.
i would try calling tech support but when this problem started happening six months ago i called every day for a month from 2pm-6pm and only got ahold of a tech support member once, he told me to call him back and i never got ahold of him again.
SIR, TRY DISABLING ALL OF YOUR STARTUP PROGRAMS BY GOING TO "START", THEN
"RUN", THEN TYPING IN "MSCONFIG". THIS WILL THEN TAKE YOU TO THE SYSTEM
CONFIGURATION UTILITY. FROM THERE, YOU CAN THEN DISABLE THE STARTUP
PROGRAMS. ALSO, DISABLE ANY VIRUS SCAN AND ANY PROGRAMS RUNNING IN THE
BACKGROUND AND TRY SETTING THE RESOLUTION TO 800X600 AT 16BIT COLORS. IF
THIS DOESN'T FIX THE PROBLEM, TRY CONTACTING THE MANUFACTURE OF THESE GAMES
TO SEE IF THERE ARE ANY FIXES OR PATCHES. IF YOU ARE STILL HAVING THE SAME
PROBLEM AFTER TRYING ALL OF THESE THINGS, YOU WANT TO CONSIDER FORMATTING
YOUR HARDDRIVE AND REINSTALLING WINDOWS BECAUSE YOU MAY OF CONFLICTING
SOFTWARE, CORRUPPTED FILES, OR MISSING FILES.
they are obviously getting a little aggitated.. i want to know a way to prove to them that this is a ram failure because i dont think it resides within the software i have had two friends that do tech support for respectable companys look at it and they seem to think the same thing is wrong.. anyone have any answers to what i can do?