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Sent faxes are garbled using WINFAX PRO 9!

Posted on 2000-05-05
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Last Modified: 2013-12-27
I am using Winfax Pro version 9 with Windows 98.  I have a US Robotics 56K
WIN Internal PCI modem. I set up this modem as a generic Class 2 modem
(other than the USR Voice modem option).  Installation went great with
Winfax PRO.  To check this setup I faxed a simple text file to the EFax
service (This service is free of charge and sends faxes to me through the
e-mail to my e-mail account).

What I got back through the e-mail is a garbled output of what I faxed.
What I mean by "garbled" is that the lines of the text ran into each other,
other parts of the text are missing.  The E-fax service in the past was able
to send me through the e-mail very good reproductions of output from real
fax machines, so I know the service works.

Is this a compatibility issue with my USR modem and the E-fax modem?  Are my
WINFAX PRO settings wrong to my modem?  I tried dropping the send rate from
14400 to 9600 bps, no help at all. Do I need to drop it further?

Any ideas?



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Question by:Ralph033000
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2 Comments
 
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by:
sorgie earned 150 total points
ID: 2783167
Try changing to class one modem setting in WInfax. I have a similar setup and it work fine.
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Author Comment

by:Ralph033000
ID: 2783300
That was the answer!  The transfer is now good!
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