Can't Get Network to See DSL Router
Posted on 2000-05-06
Hello! Thanks for taking the time to read this.
Our office has a small (7 computer) network system. TCP/IP, Win98, where the "server" computer is actually just the same kind of computer as the other 6, it's just that it has the Peachtree Accounting program the others read off of.
The Network Hub is a Kingston ETHERX 10Base-T Stackable type (KNE8TP/SE) which is located in the Mezzanine above the office and the cables go down through the walls to outlets near the computers and the computers are plugged in there.
We wanted to get a DSL line in to replace the dopey AOL/56K dial-up modem system we had before. They came in and did all the preliminary of getting the outside line set up and router set up next to the network hub upstairs and it was then up to me to get it hooked up to the hub and they would help with the protocol and stuff. I got the necessary crossover cable (I had mistakenly gotten a straight cable before which didn't work).
Anyway, I plugged one end of the cable into the router (in the #1 slot of the 4 Ethernet slots) and then looked over to the hub. There are only two slots where I could plug into. Stack IN or Stack OUT. I put it into Stack IN (though, let me say, I also later tried it into Stack OUT to similar results).
Then I called the DSL tech support, I followed their instructions and put the necessary numbers into the places they told me to in the Network boxes in the TCP/IP properties, but couldn't get the DSL working. The DSL company says that at their end they see the router connected and working, but somewhere through the network, it's just not getting through. They said it's up to me to figure out the problem within the network, which isn't a big help.
At one point where I restarted the computer I believe there was an error message, which I was dumb and didn't write down, but said something to the effect of "Error 38: Protocol O currently being used...blah blah..." can't remember the rest.
Any ideas where I should look? Is the Stack IN port the one I hook the router to? Do I need to change something in the Network properties to get rid of any conflict?
Any advice would be a great help. Thanks!