Solved

HP ScanJet 5100c - Unlocked & STILL grinding

Posted on 2000-05-07
2
353 Views
Last Modified: 2013-12-15
My HP 5100c scanner has always been unlocked from the day I installed it.  Since then I have purchassed a new PC with Win98 on it and installed and updated ALL the Win98 drivers available from HPs website (except the scan-to-web program, which I do not use).  The scanner started from the normal position at the TOP of the page and moved down the sheet to copy and print the page.  What came out of the printer was a solid black page and now the scanner's optical head is at the bottom of the sheet and staying there!  It never returned to its start position!  Is this a driver problem or has the scanner failed and does it need to be replaced???  Norton Antivirus was disabled all through the install process and other software/hardware has been installed fine, so I am concerned that all of a sudden, after getting a Win98 machine, that the scanner has stopped working properly and now is grinding the motor every time I try to scan or test it!  Please advise...

Dan

PS- I would like to be refunded my 10 points for the "Unlock the scanner" solution already posted for this kind of problem as it was already available FREE on HP's website, we have already checked that anyway, and the solution was not useful to me.  The description of the problem and solution was really too vague for me to determine if it was what I was looking for or not.
0
Comment
Question by:melodan0722
2 Comments
 
LVL 3

Accepted Solution

by:
johlari earned 20 total points
ID: 2806748
The grinding noise is a scanner failure.  Service is indicated since you have already checked the lock.  Call HP service at 208-323-2551 (US - let me know if not in the US).  In the menu choices for scanners there is a option to get a quote on service.  Your scanner may still be within the warranty - and I think HP offered some additional warranty terms for this model.

In order to get your points refunded you need to go into the customer service area and post one there for the EE staff.  If you want, just adjust the points on this to 10 (or 0, I'm not a points hound and don't really care about them) to get your points back.

John
0
 

Expert Comment

by:y01wmh
ID: 14718808
Just so you know, I'm having the exact same problem with my HP Scanjet 5400c. It scans down the page then SLOWLY begins to return the scanning lamp assembly back to the top, It only makes it a few inches before it stops.  I'm at a loss, I have the scanner apart hoping to see a gear or belt problem but everything looks perfect. I suspect its a hardware problem in the scanner somewhere.
0

Featured Post

Network it in WD Red

There's an industry-leading WD Red drive for every compatible NAS system to help fulfill your data storage needs. With drives up to 8TB, WD Red offers a wide array of solutions for customers looking to build the biggest, best-performing NAS storage solution.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

To Enable Full Function of the Microsoft Office Keyboard (RT9450) in Vista 64 and Windows 7 These instructions worked for me using IntelliType v 6.1, but later versions of IntelliType might also work.  These suggestions work on Vista 64 bit, but …
It started not too long ago. It was at first annoying. My keystrokes seemed to be randomly generated, not the ones I typed on the keyboard. For some reason this only happened in certain applications (especially browsers such as IE11, Firefox and Chr…
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now