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2 Modems ,different COM

Posted on 2000-05-08
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Last Modified: 2013-12-27
After unsuccesfully trying to instal an external Modem I re-installed my 'Rockwell 56K Data Fax PCI' modem. However on the next re-boot Windows went through its "Detected New Hardware" routine and I ended up with the same Modem on Com 2 and Com 5. The one on Com 5 is working perfectly, however whenever I try to check the Modems with Norton Utilities my computer crashes while it is trying to find the Modem.After tearing my hair out for the last week trying to get a Modem to work I am hesitant to start deleting Modems etc.Is it safe to leave my set-up as it is, as Internet Explorer seems quite happy to use the Modem on Com 5.
Computer- IBM with AMD-k6-2 450Mhz,Win98SE.
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Question by:redbaron222
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Otta earned 50 total points
ID: 2791191
> After unsuccesfully trying to install an external Modem

You have to enter BIOS-setup, and "enable" COM1 (or COM2), depending on which port you are attaching the external modem.

> I ended up with the same Modem on Com 2 and Com 5.

Hmmm. A long time ago, you probably disabled the motherboard's COM2, so Plug-and-Play, long ago, assigned COM2 to your PCI modem.

Now, you have "leftovers" defined on COM3 and COM4, so Plug-and-Play selected COM5 for the "newly-found" modem.

> The one on Com 5 is working perfectly,

Fine. Leave it alone.

> whenever I try to check the Modems with Norton Utilities

Instead, use: Start -> Settings -> Control Panel -> Modems -> (select) -> Diagnostics -> More Info.

> Is it safe to leave my set-up as it is,

Not only "safe", but "very tempting".  :-)
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by:redbaron222
ID: 2794803
Thanks for the information on BIOS and COM1 to 5. My Modem finally stopped working last night and when I tried to delete/instal it again I kept getting "UNABLE TO COPY FILE" messages . To make a long story short, I finally re-formatted the Hard Drive and re-installed everything, my Modem is now operating quite happily from COM1.
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