Solved

HP Scanjet 3200C with Epson Stylus Color 460

Posted on 2000-05-09
3
347 Views
Last Modified: 2013-12-15
Epson Stylus Color 460 attached to printer port on HP Scanjet 3200C scanner. When starting HP Precision Scan LT scanning software with printer switched off I get following windows error message :
"A fatal exception 00 has occurred at 0028:C1739DD8 in VXD PPSCAN(01)+00005DD8. The current application will be terminated."
But if the printer is switched on the HP Precision Scan LT scanning software loads normally.
Please advise.
0
Comment
Question by:kapil_berry
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 21

Expert Comment

by:briancassin
ID: 2793094
see this article

http://www.hp.com/cposupport/scanners/support_doc/bps02427.html

If you have a switchbox that could be causing the error if not then probably what is happening is when the printer is off the printers status monitor is becomming active thinking the scanner is the printer which is trying to access the port at the same time i would just leave the printer on a possible work around may be to do the following

go to start settings printers right click on the printer select properties go to details then click on spool settings then select to print directly to the printer raw format and disable bi-directional communication see if that resolves it.
0
 

Author Comment

by:kapil_berry
ID: 2795319
No switchbox installed.

I have tried suggestions made by briancassin, but no success.

I have also tried out altering port settings so that port state is not checked before printing, but again no success.
0
 
LVL 21

Accepted Solution

by:
briancassin earned 25 total points
ID: 2796231
then there is a conflict between the two programs status monitors your two choices at this point are

1. keep printer turned on

2. Get a seperate parallel port installed in your pc and put the scanner on that port



the only other suggestion would be

go to start find files or folders select to look in my computer then where it says named type in DRVWPPQT.VXD then click find now once the file is found right click on it and select rename put your cursor at the end of the D in VXD and left click once then backspace 3 times to the dot then type in OLD and hit enter it should now read DRVWPPQT.OLD close the find program shutdown the pc and printer and scanner for 2 minutes then reboot.

on one final try but i highly doubt this will have any effect go into your bios and change your parallel port mode to ecp see if error occurs then try EPP if this does not fix the problem then you have the two options as listed above in #1 & #2
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
It started not too long ago. It was at first annoying. My keystrokes seemed to be randomly generated, not the ones I typed on the keyboard. For some reason this only happened in certain applications (especially browsers such as IE11, Firefox and Chr…
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
Sometimes it takes a new vantage point, apart from our everyday security practices, to truly see our Active Directory (AD) vulnerabilities. We get used to implementing the same techniques and checking the same areas for a breach. This pattern can re…

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question