kapil_berry
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HP Scanjet 3200C with Epson Stylus Color 460
Epson Stylus Color 460 attached to printer port on HP Scanjet 3200C scanner. When starting HP Precision Scan LT scanning software with printer switched off I get following windows error message :
"A fatal exception 00 has occurred at 0028:C1739DD8 in VXD PPSCAN(01)+00005DD8. The current application will be terminated."
But if the printer is switched on the HP Precision Scan LT scanning software loads normally.
Please advise.
"A fatal exception 00 has occurred at 0028:C1739DD8 in VXD PPSCAN(01)+00005DD8. The current application will be terminated."
But if the printer is switched on the HP Precision Scan LT scanning software loads normally.
Please advise.
ASKER
No switchbox installed.
I have tried suggestions made by briancassin, but no success.
I have also tried out altering port settings so that port state is not checked before printing, but again no success.
I have tried suggestions made by briancassin, but no success.
I have also tried out altering port settings so that port state is not checked before printing, but again no success.
ASKER CERTIFIED SOLUTION
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http://www.hp.com/cposupport/scanners/support_doc/bps02427.html
If you have a switchbox that could be causing the error if not then probably what is happening is when the printer is off the printers status monitor is becomming active thinking the scanner is the printer which is trying to access the port at the same time i would just leave the printer on a possible work around may be to do the following
go to start settings printers right click on the printer select properties go to details then click on spool settings then select to print directly to the printer raw format and disable bi-directional communication see if that resolves it.