HP Scanjet 3200C with Epson Stylus Color 460

Epson Stylus Color 460 attached to printer port on HP Scanjet 3200C scanner. When starting HP Precision Scan LT scanning software with printer switched off I get following windows error message :
"A fatal exception 00 has occurred at 0028:C1739DD8 in VXD PPSCAN(01)+00005DD8. The current application will be terminated."
But if the printer is switched on the HP Precision Scan LT scanning software loads normally.
Please advise.
kapil_berryAsked:
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briancassinCommented:
then there is a conflict between the two programs status monitors your two choices at this point are

1. keep printer turned on

2. Get a seperate parallel port installed in your pc and put the scanner on that port



the only other suggestion would be

go to start find files or folders select to look in my computer then where it says named type in DRVWPPQT.VXD then click find now once the file is found right click on it and select rename put your cursor at the end of the D in VXD and left click once then backspace 3 times to the dot then type in OLD and hit enter it should now read DRVWPPQT.OLD close the find program shutdown the pc and printer and scanner for 2 minutes then reboot.

on one final try but i highly doubt this will have any effect go into your bios and change your parallel port mode to ecp see if error occurs then try EPP if this does not fix the problem then you have the two options as listed above in #1 & #2
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briancassinCommented:
see this article

http://www.hp.com/cposupport/scanners/support_doc/bps02427.html

If you have a switchbox that could be causing the error if not then probably what is happening is when the printer is off the printers status monitor is becomming active thinking the scanner is the printer which is trying to access the port at the same time i would just leave the printer on a possible work around may be to do the following

go to start settings printers right click on the printer select properties go to details then click on spool settings then select to print directly to the printer raw format and disable bi-directional communication see if that resolves it.
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kapil_berryAuthor Commented:
No switchbox installed.

I have tried suggestions made by briancassin, but no success.

I have also tried out altering port settings so that port state is not checked before printing, but again no success.
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