Blue Screen Hang!

Posted on 2000-05-09
Medium Priority
Last Modified: 2012-05-04
Can someone please tell me the cause of the computer being hang with a blue screen with this statement: "A fatal exception 0D has occured at 003B:000003DB."
I'll like to know the reason for it and how to fix it if possible. Hardware or software problem?
Thanx in advance.
Question by:pennyroyal
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 3
  • 2
  • +2

Expert Comment

ID: 2794854
Probably software, generally occurs when pc has been shut down improperly many times, along with disk maintanance not being performed.

Solution (possible), always shut down from the Start>Shutdown menu.
Run Scandisk and Disk Defrag on a regular schedule.

Clean up your disks of *.tmp files, apps that you no longer use, etc.

Other wise, if nothing works, you can always try this:

Automatically Reboot on the 'Blue Screen of Death'

Windows NT workstation will halt by default when you get a dreaded 'Blue Screen of Death' (BSOD). Changing this setting will force Windows NT to automatically reboot when it crashes instead.

1. Open your registry and find the key below.

2. Change the value of 'AutoReboot' to equal '1' for automatic reboot, or '0' for disabled.

3. Exit the registry editor and reboot for the change to take affect.

Note: This function can also be enabled from 'Control Panel | System | Startup/Shutdown | Automatically Reboot'. This feature is enabled by default on NT server, and disabled on NT Workstation.

Registry Settings:

Key: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl]
Value Name: AutoReboot
Data Type: REG_DWORD
Data: (0 = disabled, 1 = enabled)

Expert Comment

ID: 2795975
Possibly Hardware.
After recieving a few "BSOD" messages myself and hearing noises from inside the box itself, I took it in for a service.
The CPU fan and heat-sink were clogged with dust and air-borne grime.The CPU was overheating.
Since then,no problems!

Author Comment

ID: 2797148
I'm afraid both the answers don't fit the solution.
The PC is brand new! No dust problem there. As for software, my PC is newly installed with Windows98se and everything is going on smoothly.
The Blue Screen appears after some intense use of the PC for long periods. Such as playing games for hours and surfing the net for hours as well, with lots of multiple windows.
The only guess I have so far is RAM problem. At times, there might be Blue Screen with VXD problem occured as well.
Please advice...
Ransomware Attacks Keeping You Up at Night?

Will your organization be ransomware's next victim?  The good news is that these attacks are predicable and therefore preventable. Learn more about how you can  stop a ransomware attacks before encryption takes place with our Ransomware Prevention Kit!


Expert Comment

ID: 2798827
Ok.. So by using windoze for a couple years now... i know its not the best OS to run.. but the best user friendly...

And i still know that windoze is realy dificult to understand.. even Bill cant understand it...

You might want to try http://windowsupdate.microsoft.com/R450/V31site/ and download all the suggest patch for your windose version...

also wen Playing games for a good lapse of time.. why dont you try giving a break to you PC maybe a 20 minutes every 2 hours.. <--Optionnal...  i never do this myself.. --->
depending of you PC...


Author Comment

ID: 2799412
I still think that it's a hardware problem and not software problem. If it's really a OS problem, why the rest of my friends are not facing this problem?
I just can't pin point what cause this blue screen to happened, that's all...

Author Comment

ID: 2799415
Adjusted points from 75 to 100

Expert Comment

ID: 2800151
mickpacific changed the proposed answer to a comment
LVL 32

Expert Comment

by:Brendt Hess
ID: 2802049
Is there any 'In' in  your fatal exception message?  Usually, I see them with a message like "A fatal exception xx has occurred at yyyy:zzzzzzzz in VxD blah blah".  This usually gives a hint as to the real problem.

Author Comment

ID: 2802064
Yup, saw those blue screen with VXD in it as well.
If I'm not mistaken, those VXD files refers to the display driver. One thing for sure, it concerns of the graphic card. Either hardware problem or driver problem. The best is getting the latest driver for it or simply change the card altogether.
I've already written in my type of blue screen message above. Please see above. The key word to it should be: "a fatal exception 0D". What does this mean? And what's the cause of it?
Still looking for the exact answers!
LVL 32

Accepted Solution

Brendt Hess earned 440 total points
ID: 2802083
Here's the description of an 0D error:
13 (0Dh): General Protection Fault

Any condition which is not covered by any of the other processor exceptions will result in a general protection fault. The exception indicates that this program has been corrupted in memory usually resulting in immediate termination of the application.

It can be caused by rogue programs, bad drivers, or even marginal memory chips.  More info is needed.

What programs do you always have running?

Have you updated all of your device drivers (sound, video, etc) to the latest versions?  If not, do so - even new PCs can come with older drivers.
LVL 32

Expert Comment

by:Brendt Hess
ID: 2802099
Speaking of bad RAM, you might check this MS page for some possible workarounds without having to replace your memory:


Author Comment

ID: 2802162
Wonderful stuff...
Still can't really solve my problem because my PC only hangs at times. So, can't really pin point the faults.
Nonetheless, your explaination and that site you've given me really rocks! Explains a lot...
Thanks for the info. I still suspect it's RAM problem of mine.
About RAM, got a new question coming up soon...
Enjoy the points.

Author Comment

ID: 2802166
Adjusted points from 100 to 110

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Moving your enterprise fax infrastructure from in-house fax machines and servers to the cloud makes sense — from both an efficiency and productivity standpoint. But does migrating to a cloud fax solution mean you will no longer be able to send or re…
This article outlines why you need to choose a backup solution that protects your entire environment – including your VMware ESXi and Microsoft Hyper-V virtualization hosts – not just your virtual machines.
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
This tutorial will teach you the special effect of super speed similar to the fictional character Wally West aka "The Flash" After Shake : http://www.videocopilot.net/presets/after_shake/ All lightning effects with instructions : http://www.mediaf…
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question