arokia
asked on
Printing problem
OS: NT 4.0 WS SP5.0
NOS: Netware 4.11
When trying to print corrupt word documents, we get the following msg:
------
printer folder:
Error writing to <print queue> for document <name>. The requested resource is in use.
Do you wish to retry or cancel the job?
------
Once the user sees this message, she cannot print from any other applications like Netscape, Excel, Notepad, etc. The only solution right now is to reboot.
How can the user clear the machine in an easy manner so she can print from other applications without having to reboot?
NOS: Netware 4.11
When trying to print corrupt word documents, we get the following msg:
------
printer folder:
Error writing to <print queue> for document <name>. The requested resource is in use.
Do you wish to retry or cancel the job?
------
Once the user sees this message, she cannot print from any other applications like Netscape, Excel, Notepad, etc. The only solution right now is to reboot.
How can the user clear the machine in an easy manner so she can print from other applications without having to reboot?
stop and re-start the print spooler service on the workstation may do it.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Thanks to jj mako and rtheriot for the good advise.
Kindly advise how do i stop and then restart the spooler service on the workstation.
it is very difficult to educate users not to print corrupt documents. they just want their job done and mostly use previously created documents as a template. If the first doc is corrupt, all docs created later on are also corrupt.
i am slowly trying to get them to use a fresh normal.dot when preparing new documents.
to stop the spooler service:
in control panel, open services icon.
in the list find the spooler, click on stop. once it's stopped, re-start it.
rtheriot had some good advice. open pconsole and see if the job is making it to the queue. if it is then it's probably not the spooler service.
these may be too much for end users to do. expect to hear complaints.
in control panel, open services icon.
in the list find the spooler, click on stop. once it's stopped, re-start it.
rtheriot had some good advice. open pconsole and see if the job is making it to the queue. if it is then it's probably not the spooler service.
these may be too much for end users to do. expect to hear complaints.