Can't download software

Although I never had the problem until recently, now when I try to download software from the net, with Windows98, the following error message comes up:

"This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator."

However, there's no problem when I use a third party program like "Download Accelerator". I don't know if this is true, but someone told me the error had something to do with an antivirus program that I had on my computer and deleted, (I did have InoculateIT before), but he didn't know how to fix the problem. I did reinstall InoculateIT but still got the error (and it slowed down my computer considerably, so I removed it again). I'm on a single user computer.   Any suggestions?
j1942Asked:
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Digital010Connect With a Mentor Commented:
Try a different browser, like netscape.
At lest you'll will know if the problem is the browser or the OS.
I have the same problem downloading from www.symantec.com using IE5.01 it resets my DUN. If I use netscape I have no problem.
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jpandersonCommented:
Not sure if this is the answer but worth a try.  Go to Start > Settings > Control Panel click on Internet tools and then the security tab.  Make sure the security is not on High
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j1942Author Commented:
Nope, sorry, it's set at medium, same as always. Thanks for trying!
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geotigerCommented:
What browser are you using?
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j1942Author Commented:
I'm using IE 5.01
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tafederekCommented:
You may have a corrupt IE installation.  Try a reinstall.
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j1942Author Commented:
I'm using IE 5.01
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j1942Author Commented:
I don't know how that last comment of mine got posted twice. Weird. Anyway, regarding reinstalling IE, I've done that already. Do you have any thoughts about the deleted antivirus causing the problem?  
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ampcatsCommented:
content advisor? disable it....
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j1942Author Commented:
It's never been "Enabled" before, but I clicked it for the first time now, just to see, and there's nothing in the settings about downloading software.
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jpandersonCommented:
Just to be sure go to Start > Run > type regedit and then go to Edit > Find and type InoculateIT and when it comes to an entry hit delet then F3 and delete every time it comes to an entry about InoculateIT.  You should also back up your registry before you do this.
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j1942Author Commented:
Ok, did what you advised...found InoculateIT once, deleted it. Tried to download at a freeware site, and got the same error message again. Thanks for trying!
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jpandersonCommented:
Did you reboot after regedit?
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RickWillkinsCommented:
I'd try setting my security in the browser to low, just to see if it has an effect....
let us know what happens

Rick
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safaci2000Commented:
are u using multiple users or some sort of wannabe networking administration tool?  it's sounds like a common error that u might get on a network if u don't have access to such functions.  

oh well, just a thought.

if not...there is always the solution of a clean install.
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hewittgCommented:
j,
I would recommend you try a new virus checker and check for viruses.  this info is from Ms and it's error refers to your problem.

Hope it helps.

Glenn

http://support.microsoft.com/support/kb/articles/q221/4/86.asp
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j1942Author Commented:
Adjusted points from 25 to 50
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j1942Author Commented:
Hi Everyone,
I wasn't able to access E-E last night,
I think partly because we had a major storm here. Some sites were OK, but not E-E. Some interesting ideas you've given me. I did restart after regedit, and I also ran Clean Sweep's Registry Sweep and found more InoculateIt keys which I deleted. It didn't make any difference.

But something odd happened at a couple of sites, while I was surfing last night. I clicked on a download and it bypassed the window that asks if you want to save to disk or run from this location--and the download was successful! That reminded me that I had tried downloading by clicking "run" instead of "save to disk" awhile ago and that worked, too (not a good thing to do, I know). And, by the way, the box is checked but blanked out that says "always check, etc". So it seems that the run or open window is the problem.

I read the artcle about Outlook, Glenn, and someone did e-mail Happy.exe to me but that was months ago and I deleted it without opening it. The current problem only appeared a few weeks ago. I can't do what the article suggests because I can't find my Win98 CD--I moved a few months ago and the darn thing disappeared in the chaos. (I know it's here somewhere.)

I now have AVG as a virus checker.  

I am on a network, Shaw@Home, but had the download problem well before hooking up. Security on IE is set at "Internet" same as always.

I'm going to download Netscape and try it. Will report back in a bit.

Thanks all of you for your suggestions so far.

Judy





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j1942Author Commented:
I still have the original problem, but digital010's answer narrowed it down considerably. I know now that IE5.01 is the culprit.
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j1942Author Commented:
I took digital010's advice and tried Netscape...and the downloading problem disappeared. I then uninstalled IE5.01 and went back to IE4.0...again the problem disappeared. I redownloaded 5.01 and the problem reappeared. So it appears that 5.01 and the window coming up that asks whether you want to 'save' or 'run' is the problem. If that window doesn't come up, the download works in 5.01.
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