redbaron222
asked on
Unable to Establish a Connection
Compaq Presario with Celeron 433mhz running Win98SE.
External V90 Acer USB Modem.
Norton Utilities Tests the Modem as OK.
When dialling into my ISP I get the following messages -
"Connected to remote computer" followed by- "Verifying user name and password" followed by- "Unable to establish a connection" "Does not respond to a network request".
My Modem is working because it is connecting to the remote computer, however it appears that the two are not 'on speaking terms'.All requests for help from my ISP have resulted in lots of 'setting adjustments' but still no luck in connecting.
I have also tried using an internal PCI 56 kbps ITU V90 modem, with the same result.I have recently re-formatted the Hard Drive on an IBM with modem problems (different problem) and would like to avoid doing the same thing with the Compaq . Any ideas??
External V90 Acer USB Modem.
Norton Utilities Tests the Modem as OK.
When dialling into my ISP I get the following messages -
"Connected to remote computer" followed by- "Verifying user name and password" followed by- "Unable to establish a connection" "Does not respond to a network request".
My Modem is working because it is connecting to the remote computer, however it appears that the two are not 'on speaking terms'.All requests for help from my ISP have resulted in lots of 'setting adjustments' but still no luck in connecting.
I have also tried using an internal PCI 56 kbps ITU V90 modem, with the same result.I have recently re-formatted the Hard Drive on an IBM with modem problems (different problem) and would like to avoid doing the same thing with the Compaq . Any ideas??
ASKER CERTIFIED SOLUTION
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Check this link for drivers/faq on your modem by model number-
http://twanina0.acer.com.tw/app/download.nsf/WByProduct?OpenView&Start=1&Count=30&Expand=1#1
Cheers,
Guru
http://twanina0.acer.com.tw/app/download.nsf/WByProduct?OpenView&Start=1&Count=30&Expand=1#1
Cheers,
Guru
PCGuru,
since the modem is producing "Connected to remote computer" followed by- "Verifying user name and password", the current modem-drivers seem to be working. Do you agree?
since the modem is producing "Connected to remote computer" followed by- "Verifying user name and password", the current modem-drivers seem to be working. Do you agree?
ASKER
Because I had in the past played a LAN game that required IPX/SPX Both my (networked)computers had this function enabled. When I reformatted the Hard Drive on one computer it left only one computer with IPX/SPX enabled (this is when the problem started). I have now deleted IPX/SPX and reinstalled TCP/IP and the connection to the ISP is back to normal.
Thanks to all for the helpful info.
Thanks to all for the helpful info.
>> ... and remove 'IPX/SPX'
> I have now deleted IPX/SPX
> Thanks to all for the helpful info.
> Answer Grade: B
Within your grading system, what answer would have earned an 'A' grade?
> I have now deleted IPX/SPX
> Thanks to all for the helpful info.
> Answer Grade: B
Within your grading system, what answer would have earned an 'A' grade?
Uninstall the modem (do not reboot), uninstall Dial-Up Networking (do not reboot), remove the rest of your Network Properties if they exist and then reboot. Reinstall the modem, then Dial-Up Networking, recreate a new connection and try again.
Let us know what happens. Good luck!