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MS Outlook shutdown freezes

Posted on 2000-05-17
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Last Modified: 2010-08-05
When I try to close Outlook, the fax icon in the system tray disappears but then the process freezes.  If I remove the MS Fax program, Outlook shuts down normally, but then I can't fax anything. I have uninstalled Office97 (Professional Edition) and reinstalled it to no avail and the same thing with the fax progam. Any suggestions?
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Question by:lodidad
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6 Comments
 
LVL 6

Accepted Solution

by:
VinceA earned 800 total points
ID: 2818199
Have you tried creating a fresh profile here: Control Panel > Mail applet?
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Author Comment

by:lodidad
ID: 2823774
To: VinceA
I'm not sure I understand your suggestion. At the Mail & Fax applet, there is one profile - "Microsoft Outlook".  Should I delete that & put something else in it's place?
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LVL 6

Expert Comment

by:VinceA
ID: 2823947
Try deleting & recreating it...
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Author Comment

by:lodidad
ID: 2823959
To: VinceA
Following the previous comment, I did set up a new profile under my name.  When I got to the part where you select information services, I left a check mark only in the box for MS Fax, removing the check marks for MS Exchange Server, MS Mail and Inernet Mail.  Now when I go into Outlook, there is no fax icon in the system tray, but I can send a fax by going to Programs>Accessories
>Fax.  Sort of solved the problem indirectly, so Vince, you ought to get the 200 points.  Thanks for the suggestion.
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LVL 6

Expert Comment

by:VinceA
ID: 2823963
Glad it's working... I think you can accept the first comment as an answer for grading...
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Author Comment

by:lodidad
ID: 2842167
To: VinceA
I'm not sure why this is still an active question with a point value of 20, but since our last communication, I did some additional research.  I found that by downloading (from Microsoft) and installing an updated "awfxcg32.dll" file in the Windows\System directory, the original problem was solved.  I can now fax within Outlook and everything shuts down normally.  You (and any others who may review this file) might want to keep this solution in mind.  As I have Norton Utilities installed, I never actually saw the error message when trying to shut down Outlook as the CrashGuard screen came up with its options for terminating or unfreezing the program.
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