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MS Outlook shutdown freezes
When I try to close Outlook, the fax icon in the system tray disappears but then the process freezes. If I remove the MS Fax program, Outlook shuts down normally, but then I can't fax anything. I have uninstalled Office97 (Professional Edition) and reinstalled it to no avail and the same thing with the fax progam. Any suggestions?
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Try deleting & recreating it...
ASKER
To: VinceA
Following the previous comment, I did set up a new profile under my name. When I got to the part where you select information services, I left a check mark only in the box for MS Fax, removing the check marks for MS Exchange Server, MS Mail and Inernet Mail. Now when I go into Outlook, there is no fax icon in the system tray, but I can send a fax by going to Programs>Accessories
>Fax. Sort of solved the problem indirectly, so Vince, you ought to get the 200 points. Thanks for the suggestion.
Following the previous comment, I did set up a new profile under my name. When I got to the part where you select information services, I left a check mark only in the box for MS Fax, removing the check marks for MS Exchange Server, MS Mail and Inernet Mail. Now when I go into Outlook, there is no fax icon in the system tray, but I can send a fax by going to Programs>Accessories
>Fax. Sort of solved the problem indirectly, so Vince, you ought to get the 200 points. Thanks for the suggestion.
Glad it's working... I think you can accept the first comment as an answer for grading...
ASKER
To: VinceA
I'm not sure why this is still an active question with a point value of 20, but since our last communication, I did some additional research. I found that by downloading (from Microsoft) and installing an updated "awfxcg32.dll" file in the Windows\System directory, the original problem was solved. I can now fax within Outlook and everything shuts down normally. You (and any others who may review this file) might want to keep this solution in mind. As I have Norton Utilities installed, I never actually saw the error message when trying to shut down Outlook as the CrashGuard screen came up with its options for terminating or unfreezing the program.
I'm not sure why this is still an active question with a point value of 20, but since our last communication, I did some additional research. I found that by downloading (from Microsoft) and installing an updated "awfxcg32.dll" file in the Windows\System directory, the original problem was solved. I can now fax within Outlook and everything shuts down normally. You (and any others who may review this file) might want to keep this solution in mind. As I have Norton Utilities installed, I never actually saw the error message when trying to shut down Outlook as the CrashGuard screen came up with its options for terminating or unfreezing the program.
ASKER
I'm not sure I understand your suggestion. At the Mail & Fax applet, there is one profile - "Microsoft Outlook". Should I delete that & put something else in it's place?