How to get multiple copies

Posted on 2000-05-17
Last Modified: 2010-04-12
I have a Canon BJC-240 When I am making more than one copy or need more than one copy at a time the window for this opption is grayed out and i canot get it to allow me to sellect more than one copy at a time ,is this normal or isthere something I ca do to open and be able to use this feature????
Question by:locksmith50
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LVL 21

Expert Comment

ID: 2819333
what application are you printing from ?

you may want to reload the printer driver it may be corrupted however the application may not support the option you mention

I would try printing from several applications such as MSword, Excel, wordpad and when you go to file and print see if the option is greyed out if so then either the driver is corrupted or the driver for the printer does not support the option.

You could try loading an emulation driver I believe the printer you have is PCL 3c compliant try going into the add printer wizard and using an HP550c or 560c series deskjet driver. and select that driver in the application if you can then print multiple copies then you know it is a problem with the printers software.  

Expert Comment

ID: 2820778
Have a look in the properties and see if there is a paper handling option, if there is make sure it is not set to 'manual feed' this sometimes greys out he multiple copies box.

Author Comment

ID: 2822696
Thanks for your reply to all.          Braincassin this after checking only accures when usuing Dessign essentials for fyers and buisness cards and when I am printing from scanner
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LVL 21

Accepted Solution

briancassin earned 0 total points
ID: 2822857
as far as the scanner is concerned that would be a setting in your scanner that would control that if you are using the copy feature of your scanner software that software itself usually has a seperate setting outside of the printer most scanners though only support 1 copy at a time.

as far as your application is concerned then it is a problem with that application and probably a limitation of the way the application was written some applications do not support the multiple copies option.

I cannot find the company who makes the design software program but if from your microsoft programs you have this option then it is to due with that application that you are using as being the culprit. Either they way they programmed it does not allow that option or they have a bug in there program. I would check there website (if they have one) or call them regarding this. But there is definately not a problem with your printer...

if yu have the name and model of the scanner you have I could try seeing if I can find any info. on how to do the multiple copies

Author Comment

ID: 2825894
Mustec1200 cu Thank you for your time it is appreaciated

Author Comment

ID: 2825903
Oh yes Design esentials is put out with Cannon and came as solftware With Printer
LVL 21

Expert Comment

ID: 2829013
mustek has no information whatsoever on this

canon has no information about there design essentials program ...

did you check what steveb 49  suggested in those two applications ? if you did and it is set for automatic for the tray then those applications apparently do not support multiple copies

Author Comment

ID: 2829324
Thanks I appreciate your efferts and you have been a great help at least now I know its not me


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