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macawma

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Color drop on HP890C

Replaced cartridge on HP with new one. Now only prints yellow and red. Replaced this cartridge with second, new cartridge - will only print blue! (Black continues as normal) HP support suggested cleaning contacts with alcohol; did so; no change. Reinstalled driver; replaced cable (both for the heck of it). If I swap both cartridges, they continue to print colors as noted above. Any idea how to fix?
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macawma

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Bad cartridges! Tried cartridge #3 and 4 after you answered. #3 still NG, but #4 works perfectly. Thanks a lot!!
your welcome :)