slpatches
asked on
Strange Dial Up Networking problem
First the basics, then the gory details...
The basics:
I connect to any of my dial up networking entries to get on the 'net. It connects and authenticates me as a user, but I am unable to browse the web. If I know the exact IP address of something I can ping it or tracert it and get a response, but I can't do any browsing since it seems like DNS is totally not working. Same behavior for 3 different ISP's.
The gory details:
-After my nephew had been playing games on my computer for a few days, I attempted to connect to the Internet. When I did, I got a message that said "Dial Up Networking info in the registry is corrupt, you need to reboot to fix this". I rebooted several times, but I would still get the same message.
-Uninstalled then reinstalled Dial Up Networking. The registry message went away, but I couldn't browse (see "the basics" behavior above).
-Removed all IP and dialup networking entries from my network properties, added them back in again. Same behavior.
-Tried variations of these last two steps several times. Save behavior.
-Gave up. Used internet connection at work to submit this question.
Any ideas???
The basics:
I connect to any of my dial up networking entries to get on the 'net. It connects and authenticates me as a user, but I am unable to browse the web. If I know the exact IP address of something I can ping it or tracert it and get a response, but I can't do any browsing since it seems like DNS is totally not working. Same behavior for 3 different ISP's.
The gory details:
-After my nephew had been playing games on my computer for a few days, I attempted to connect to the Internet. When I did, I got a message that said "Dial Up Networking info in the registry is corrupt, you need to reboot to fix this". I rebooted several times, but I would still get the same message.
-Uninstalled then reinstalled Dial Up Networking. The registry message went away, but I couldn't browse (see "the basics" behavior above).
-Removed all IP and dialup networking entries from my network properties, added them back in again. Same behavior.
-Tried variations of these last two steps several times. Save behavior.
-Gave up. Used internet connection at work to submit this question.
Any ideas???
Some ISP require you to specify an IP address for their DNS server. Other than that have you tried reinstalling your browser.
ASKER
All of the ISP's I use automatically assign the DNS server addresses. In fact, if I run winipcfg, it shows that I have been assigned DNS server addresses.
Why would reinstalling the browser help, since DNS resolution doesn't work from the DOS prompt either.
As in:
C:\>ping www.somesite.com
unknown host www.somesite.com
Why would reinstalling the browser help, since DNS resolution doesn't work from the DOS prompt either.
As in:
C:\>ping www.somesite.com
unknown host www.somesite.com
Have you tried removing TCP/IP from network properties and then reinstalling? You could also try Microsoft's winsock update at http://support.microsoft.com/support/kb/articles/Q157/9/44.ASP?LN=EN-US&SD=gn&FR=0
ASKER
As I mentioned in the original question, I have already tried removing IP from the network properties and then reinstalling it.
The article you mention is for Windows 95, and the fix it references is for machines that have both an Ethernet connection and a Dialup Connection.
Although I posted this question in the Win98 area, I forget to mention that yes, I am running Windows 98 (not second edition).
The article you mention is for Windows 95, and the fix it references is for machines that have both an Ethernet connection and a Dialup Connection.
Although I posted this question in the Win98 area, I forget to mention that yes, I am running Windows 98 (not second edition).
Sorry that I missed the IP info. When you reinstall IP does it copy files? Win98 usually only copies files if it doesn't see them installed. Did you reboot after removing TCP/IP? Sometimes this is necessary to get Win98 to reinstall the files.
ASKER
yes and yes. It copied files and I rebooted.
You said that WINIPCFG shows the DNS servers, does it show a default gateway?
ASKER
I don't remember if it shows a default gateway. I'll check when I get home this evening.
Slpatches,
You might search your hard drive for a "Hosts" file. The presence of a LMHOST file will over-ride any DNS settings.
Also, I had a simular problem in 1996 when I would connect to the network and the browser would not do a DNS lookup.
Is your modem an old style Rockwell modem? If so, I suggest replacing or borrowing another to check yours.
This is a last straw measure, I suggest doing the rest of the above voodoo first before you try this radical measure. Search for a host file though.
Cheers
You might search your hard drive for a "Hosts" file. The presence of a LMHOST file will over-ride any DNS settings.
Also, I had a simular problem in 1996 when I would connect to the network and the browser would not do a DNS lookup.
Is your modem an old style Rockwell modem? If so, I suggest replacing or borrowing another to check yours.
This is a last straw measure, I suggest doing the rest of the above voodoo first before you try this radical measure. Search for a host file though.
Cheers
Hi
Heres a couple of things to try:
1. For one of your connections that does not work go into its properties and click on Server Types. Only TCP/IP protocol should be set, every other check box in there should be unchecked.
2. Try unistalling Dial-up networking from Add/Remove Programs->windows setup, reboot and then reinstall from the same place
3. Try creating a new connection based on one of your existing connections
4. Try diabling proxy settings in your browsers Tools->internet Options->Connections->Sett
5. Have you got caller ID disabled on your phone, your ISP requires to know your phone number when dialling in, if you are with BT and have recently changed your number they automatically put it on your line? If your email has stopped working then this may be the prob
If none of these work then maybe re-install win98 as a last resort although even this may not help.
Hope this helps
Matth
Heres a couple of things to try:
1. For one of your connections that does not work go into its properties and click on Server Types. Only TCP/IP protocol should be set, every other check box in there should be unchecked.
2. Try unistalling Dial-up networking from Add/Remove Programs->windows setup, reboot and then reinstall from the same place
3. Try creating a new connection based on one of your existing connections
4. Try diabling proxy settings in your browsers Tools->internet Options->Connections->Sett
5. Have you got caller ID disabled on your phone, your ISP requires to know your phone number when dialling in, if you are with BT and have recently changed your number they automatically put it on your line? If your email has stopped working then this may be the prob
If none of these work then maybe re-install win98 as a last resort although even this may not help.
Hope this helps
Matth
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Adjusted points from 100 to 150
ASKER
I think you're all forgetting that my system was working fine until I got this "Dial Up Networking is corrupt in the registry" error, so it's NOT likely to be hardware, and how could a LMHOSTS file magically appear out of nowhere?
I have two modems (an external MultiTech 28.8 and an internal 56K) and both have the same problem. So, I'm concluding that it must be a problem within my Windows 98 configuration.
Any other ideas?
I have two modems (an external MultiTech 28.8 and an internal 56K) and both have the same problem. So, I'm concluding that it must be a problem within my Windows 98 configuration.
Any other ideas?
Yeah, I doubt it's a hardware problem.
I don't think a modem cares about the DNS protocol very much, much less prefers other protocols over it. ;)
I don't think a modem cares about the DNS protocol very much, much less prefers other protocols over it. ;)
ASKER
Matt5000:
Thanks for the suggestions. Those MS articles look like they have excellent detailed information.
I've printed all this stuff out here at work so I can try it when I get home this evening.
I'll let you know what the results are...
Thanks for the suggestions. Those MS articles look like they have excellent detailed information.
I've printed all this stuff out here at work so I can try it when I get home this evening.
I'll let you know what the results are...
Just in case the above didn't work, one of the items that you were asked to do was remove everything to include TCP/IP, reboot machine THEN reinstall TCP/IP etc. From what I read I think you indicated you removed it then reinstalled then rebooted. It needs to be done in the right order, sometimes these computers get a little funky. Dave
ASKER
Matt5000:
The second URL you gave suggested as a last resort to delete the winsock2 key from the registry, then reboot, then uninstall/reinstall DUN, then reboot. After I did that, it works great again.
Thanks!
The second URL you gave suggested as a last resort to delete the winsock2 key from the registry, then reboot, then uninstall/reinstall DUN, then reboot. After I did that, it works great again.
Thanks!