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re:  reinstalling wsock32.dll

Posted on 2001-06-03
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Last Modified: 2013-12-14
    Yes, I have recently helped a friend who had 12 Trojan horse viruses on his computer.  Unfortunately, all 12 could be detected, but, not cleaned.  So, we had to delete the corrupted files.  Unfortunately, one of these files was wsock32.dll which, I believe, relates to internet functions, was also deleted.  Keeping in mind the importance of this file, I downloaded a good copy of this file, deleted the corrupted wsock32.dll, and copied the fixed wsock32.dll to c:\windows\system.  To my surprise, he can no longer get on the internet.

      If there is some way of getting a packet which will help the wscock32.dll reinitialize, this would probably fix this problem.  Anyway, any help regarding this situation will greatly be appreciated.  

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Question by:GMartin
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Expert Comment

by:Nenadic
ID: 6152059
Do you not have original CD for operating system you are using?
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by:The--Captain
ID: 6155561
Did you do this from windows, or by pressing 'F8' at bootup, choosing 'safe mode command prompt', and doing it in DOS?  If the former, then you should try the latter (windows often prevents modifications to system files - also it can have files open (or trying to open) which can prevent such updates).

I presume you guys have the exact same OS?  Otherwise, this will likely not work no matter what you do.

Also, other files may be corrupted (exacerbating this problem) - you should really replace all corrupted files from the original install media.

In the end, you buddy may still wind up being hosed - in that case, his only real option is to back up his important files and re-install the OS.

-Jon

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by:blang111698
ID: 6157324
This has worked for me!

Take a look at the Microsoft Website and go to Article Q191064.

http://support.microsoft.com/support/kb/articles/Q191/0/64.ASP?LN=EN-US&SD=gn&FR=0&qry=q191064&rnk=1&src=DHCS_MSPSS_gn_SRCH&SPR=W95

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by:bassque
ID: 6160685
If your running windows 98 it is very easy to restore a file.
Here are the steps.
Start->Run
type msinfo32 in the text box
when the window opens
Click on the tools menu
select System File Checker
when the system FIle Checker window opens
select the option that says:
Extract one file from the installation disk
in the text box type wsock32.dll
click start
in this window you must select in the restore from text box the win98 folder on your cdrom you can use the browse button to find it too.
Make sure the save file in path is correct
and click ok

now, because of the situation you are in. I highly suggest you also go back and select the option Scan for altered files instead of Extract one file from the installation disk.
This wil look at all your windows system files and replace any that have been altered from the origional.
Use Caution when using this feature. If you have any proprietary programs which may have replaced a system file with one of its own you may need to reinstall that piece of software. But you should be fine. You should just set the settingas of system file checker to backup your old files too.

Hope this is the solution for youe issue. And if you have any other questions please ask.

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by:bassque
ID: 6160696
you can also grab that wsock32.dll file off another machine and put it on a floppy and copy it onto the computer you had to delete the file from.
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by:bassque
ID: 6160724
Last resort:
Reinstall windows in a differant folder so you do not loose all your files.
this is an option in the windows install at the beginning of the install to change the directory you install windows into.
default is c:\windows
you can change to to anything

just remember
you are doing this to have a working windows install and still have al your files. Don't format the drive obviously, so stay away from those aweful fdisk and format dos commands....lol

good luck
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by:blang111698
ID: 6160896
GMartin, have you tried my suggestion?  It takes less than 5 minutes to do the steps.
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by:The--Captain
ID: 6161627
bassque - please post your 'answers' as comments unless they provide a definitive solution - I can think of several cases where your 'answer' would fail.  In the future, please observe proper EE etiquette.

GMartin - please reject basque's 'answer' until you have verfied that none of the previous comments solved your question.

We await your reply.

-Jon

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by:bassque
ID: 6161945
I feel the answer I PROPOSED has the potential of providing a promising solution for the question asked.
And who says it must be a definate solution.

Maybe this is why they call it a PROPOSED ANSWER if you haven't noticed.

Please keep your comments to yourself.
These is no need for instructions, I know how it works.

If he chooses he can reject my answer. And accept any other comment as an answer.

And thats all I have to say about that!
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by:The--Captain
ID: 6162085
bassque says:

"And who says it must be a definate [sic] solution."

EE does - read the site docs, if you please.

"An answer is a specific solution to a question and should be submitted if it will solve the questioner's problem and doesn't duplicate a previous comment."

Not the "...will solve..." part of that (it appears at the bottom of every page) - you cannot be sure that your 'answer' will solve the problem, so you should not have posted it as an answer.

Sigh.

-Jon

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by:The--Captain
ID: 6162092
Oops - s/Not/Note/g

-Jon

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by:The--Captain
ID: 6162093
Oops - s/Not/Note/g

-Jon

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by:bassque
ID: 6162142
I'm not going to argue with you because you don't like my answer.

Let this guy decide.
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by:Nenadic
ID: 6162981
bassque,

It is not about liking or disliking your answer. Everyone proposes comments with the belief they may help the person asking the question. And since comments can be converted to accepted answers, noone worries about it.
However, the downside of proposing an answer straight away moves the question from the list of Asked Questions into Locked Questions which reduces its visibility, thereby reducing its chance for quick resolution.

You can still disregard above, but Experts Exchange (with its 1/4 million members) is a forum with its accepted rules. Vast majority agrees that you should go with comments first. All I'm saying is - it's easier to go with the flow, especially since the above has been discussed by a huge number of people over a few years and best route has been found.

My (more than) 2c.
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by:The--Captain
ID: 6163183
bassque - nenadic summs it up quite well.  I have no problem with your 'answer', but you should learn to play by the rules - it tends to make EE more enjoyable for all of us.  Nenadic also has a good point about moving the question into the 'locked' area (which I peresonally rarely look at, so I can verify his comments about making this question less likely to be read by others).

BTW, I liked the info in your 'answer' - it may well work (and is easier to implement than my own comments on this subject, although I believe my own comments will solve such problems in a much wider variety of cases).  I just think it (like my own comments) is not necessarily a definitive solution (which is the only time you should post an 'answer').

Keep those prospective solutions coming...

Cheers,
-Jon



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Expert Comment

by:teacher_mod
ID: 6198556
GMartin,

Some feedback is required here.  A number of experts have given you their time.  Would please take a positive approach to carriying out responsibilities with regard to managing this and the other questions you have open.

teacher_mod
Community Support Moderator
Experts-Exchange
teacher_mod@experts-exchange.com
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by:Moondancer
ID: 6402543
This question was LOCKED with a PROPOSED ANSWER and awaits your decision today.  Once a question is LOCKED with a Proposed Answer, few new experts will step in to help on that question, since the assumption is, you've been helped.  If the Proposed Answer helped you, please accept it and award that expert.  If it did not help you, please reject it and add comments as to status and what else is needed.
 
If you wish to award multiple experts, just comment here with detail, I'll respond as soon as possible.  As it stands today, you asked the question, got help and not one expert was awarded for the contribution(s) made.  Your response is needed.  I'll monitor through month end, and if you've not returned to complete this, we'll need to decide.  Expert input is welcome (as always) to determine the outcome here if the Asker does not respond.
 
Your response in finalizing this (and ALL) your question(s) is appreciated.
 
Moondancer
Community Support Moderator @ Experts Exchange
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Author Comment

by:GMartin
ID: 6404847
    Please accept my apologies for taking so long to get back with everyone.  I enjoyed reading everyone's feedback and certainly believe, under the right circumstances, could have worked.  However, what really fixed my problems was the built-in utility within Windows ME which allows the user to restore their original registery configuration.  I simply used this utility and chose to restore from the day before the file corruption began.  
After doing this, I restarted the computer.  I no longer got the winsock32.dll error and was able to get my friend back on the internet.

     Thanks again for everyone's offer of suggestions.

     Regards,

     George

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Accepted Solution

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Moondancer earned 0 total points
ID: 6406874
Points have been refunded, moving as ZERO Point question to PAQ.
Moondancer
Community Support Moderator @ Experts Exchange
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by:The--Captain
ID: 6411478
Moondancer - is this a new policy at EE?  I thought once you spent points that they were gone, unless all contributors concurred that the points should be refunded (I would not object, but others might).  

I'm not sure I approve, if so...  What's to stop dishonest folks from cliaming that nothing worked after they implement a working solutions that was suggested by someone at EE, just to get points back?

Thanks,
-Jon
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by:Moondancer
ID: 6413899
Thanks for your feedback, that is definitely of concern.  I am sending this to modder for advice.  I'm working on a special project this week and swamped but don't want this to be left unattended.

Thank you,

Moondancer
Community Support Moderator @ Experts Exchange
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by:blang111698
ID: 6414285
I agree with The-Captain.  Too many experts participated in this question and it is hard to believe that GMartin did not get anything out of our advise.  I don't think the points should have been refunded.
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by:modder
ID: 6416540
The--Captain,

You have a very valid concern, and before any moderator can refund points they should carefully consider whether this is a justified action. When someone claims none of the suggestions work, the best thing a moderator can do is state their intention to refund the points and ask whether anyone objects. Then, if nobody does, go ahead.

In this question though, GMartin explains that they found their own solution to the problem, and also they explain how they did it. I don't know enough about modems but to my untrained eye it seems that his solution does not refer to any of the suggestions made by participants....

Because of that I think Moondancer did the right thing, but if you believe that GMartin's solution reflects one of the suggestions made earlier, post an explanation why, and I will consider awarding a proportion of the points for the suggestion.

Just out of interest, how many points were allocated to this question originally?

Regards

modder
Community Support Admin
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by:The--Captain
ID: 6417086
No idea as to the point value of this question.  I don't really want any, as I cannot independantly verify if the solution works or not.

I know that mine would have, but I am more than willing to admit that there may have been other, less extreme options that acheived the desired result.

I personally am of the opinion that once you commit to spending points by asking a question, that they are gone, unless you get *no input* with regards on how to solve your problem, or all contributors of advice agree that their solutions would not have worked in all cases, and suggest a points refund (which in this case I do not).  I personally posted a question and then ended up answering it myself in this thread (please skip my whining by passing up the first four posts).

http://www.experts-exchange.com/jsp/qShow.jsp?ta=linuxnet&qid=20109928

I did the honorable thing, and gave Jim Levie the points.  Even though I stayed with EE, I felt I had made a promise to render the points to someone other than myself, and I made good on it.  I do not think this should necessarily be enforced.  I am just describing how I personally behaved, and feel is the honorable action.

IMO, it's your call, but I'd wait a day or so to see if anyone else has any other input.

BTW, situations like this are quite interesting.  I would think that EE needs a working policy that currently does not exist to address these and many similar situations, as one of the requisites to achieve profitability.  Handling such things on a purely case-by-case basis is really not that scalable, except under an expandable volunteer labor force (this means you, Moondancer, et al - and many thanks to you and yours for your efoorts on this site - I imagine you folks get few direct kudos, unfortunately).

-Jon



-Jon

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by:The--Captain
ID: 6417116
Sorry, that was really longwinded - I guess what I mean to say is that I don't feel points should have been refunded in this case because all that was needed for a refund was for the questioner to post one 'solution' that had not been already mentioned, but yet was not externally verifiable.  

On the surface, this and similar situations do indeed seem to require a case-by-case examination, but I think if an implementation that entails a system that allows experts to vote accordingly upon a point refund request (vote 'yes' to refund, or vote for a participating expert) were added to the site, then the process could easily be automated.

I wonder if the EE programmers are up to the task (can you say "search engine"?).

-Jon

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Author Comment

by:GMartin
ID: 6420320
Hi Everyone,

     I must apologize if my action of my question created some ethical concerns.  I was under the impression that if a solution was found by the individual posting the question independently of the feedback offered by others, then, the person posting the question has the option to put the points back into their own account.  However, I do understand and respect those opinions given contrary to my action.  With this in mind, I really want to rectify this situation so there is no hard feelings.  If someone feels cheated of the 50 points made available for this question, please let me know so we can come to a state of complaceny.

     In conclusion, I have and continue to be a satisified user of Experts Exchange.Com.  I have always awarded points in the past and contine to do so for answers which directly need to resolution of a particular computer situation.  Therefore, I have always been honorable and forthright with respect to people's feedback.  To me, it is not just about points.  So, let me know what I can do to ease any tensions this situations has incurred.

     Best regards to everyone who provided feedback on my question.

     Sincerely,

     Mr. George L. Martin

     

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by:Moondancer
ID: 6438060
Personally speaking, the decision here lies in your hands.  I can only share what I choose to do, since I am not only a volunteer as Moderator but also as a participating Expert at this site.  When I ask for help, get help (regardless of outcome), I choose to award and do so with A for the help offered.  I do this to award the "best" of responses and/or if more than one on a question somewhat subjective in nature, I award multiples.  This is my choice and the rewards have been great.  When I've awarded one expert for question A, but feel others helped as well, I post a new question in that topic area, include the link, subject:  Points for _expertname_ link and comments, to award others for help.

Lots of options and choices, these are mine.  The ongoing support and great responsiveness for the years I've been here has shown me this works well to get great results quickly, thus recommend it.

Moondancer
Community Support Moderator @ Experts Exchange
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by:blang111698
ID: 6438597
GMartin, what is frustrating with this situation is that all of us had made suggestions but we didn't get any feedback.  When I post a question and I get a comment, I always give some sort of feedback to the expert, whether it is positive or negative.  When nothing is posted, it causes hard feelings between the experts and the person who is asking the question.  And as a result, it creates a situation as we see now.
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by:The--Captain
ID: 6438857
My intent in requesting a definitive policy in these cases was not to open up a flame war on gmartin or moondancer - they have acted honorably, as far as I have seen (and I must give thanks to moondancer, simply for being one of the more level-headed moderators at EE - they [level-headed moderators] are fewer than would be expected).

I think we should close/drop (since it is actually already closed) this one, and maybe open a discussion about such things in the lounge or CS.  I'm almost certain that such concerns are not exclusively limited to the experts/moderators who have contributed to this discussion, and would like to hear additional input regarding cases such as thse.  I do think blang has a good point - good communication between experts and questioners is a requisite for almost any satisfactory problem resolution.  I would like to hear the opinions of other EE regulars with regard to this subject.

Moondancer - care to start a lounge or CS question about this, or shall I?

Cheers,
-Jon

P.S.  If points need to go somewhere, I vote for a split among blang and the original poster - at least blang stood up for him/herself.


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by:Moondancer
ID: 6440598
Good idea, Jon.  Check this link, it aligns to the issue. http://www.experts-exchange.com/jsp/qShow.jsp?ta=lounge&qid=20168518

I believe this question was originally posted at 300 points.  Asker logged in the other day and may also be able to confirm this.  I'm offline most of this week, but will check back when I can.

Moondancer
Community Support Moderator @ Experts Exchange

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Author Comment

by:GMartin
ID: 6442979
Hi Guys;

     The question was originally posted as 50 points.  
Now, I have no problem awarding points.  In all fairness, points should be awarded for "correct" answers to the question at hand.  The reason for this is obviously for accuracy of the database.  So, if someone else has the same problem encountered by myself, he or she will be able to search the database and find the correct answer as opposed to one that "just sounds good".  

     In closing, if someone "truly" believes he or she gave the correct answer, then, I need to know.  I will award to points accordingly.  Otherwise, lets put this issue that has gotten blown out of proportion to rest.  

      Despite of this somewhat disturbing incident, I have and continue to enjoy the insights and recommendations given by others.  Hopefully, like everyone else, I award points to the response which leads to resolution of a particular computer problem.  It is my understanding of how the point system actually works.  If I am under the wrong impression of this system, someone needs to come forward and correct my conclusion.  

      Best regards to everyone.  No hard feelings here.
It is my hope everyone involved in this question understands, and, most importantly, respects my decision.

      George


     



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