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Windows 98 restart problem

Posted on 2001-06-06
Medium Priority
Last Modified: 2013-12-28
Hi experts,

 I faced a problem in Windows 98, when I restart my computer to dos prompt. I have a error message that say * windows protection error. You have to restart the computer.*

Any solution?

Question by:TLANG
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Expert Comment

ID: 6159652
Please see
General Error Messages and Fixes/Windows Protection Errors

Regards, Bud

Expert Comment

ID: 6160132
I had this error and it was related to USB devices plugged in to the computer.  I unplugged them and it booted up just fine.  Then I went to the net and downloaded all the latest drivers.
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LVL 27

Expert Comment

by:Asta Cu
ID: 6161552
Hi, TLANG.  Windows Protection errors can be significant and many potential causes.


1)  Did you uninstall something about this time?  If so, what?  Chances are you deleted a key system files in a shared directory...

2)  Did you install something new?  If so, what?

Check WindowsUpdate for enhancements/patches and fixes pertinent to your Operating System OS drivers and IE Browser as well as VML, etc.

Can you do a SHUTDOWN RESTART?  If so, do this several times and let me know if it starts OK, AND if any error messages result.

Can you choose to go to a MS Dos Command prompt directly from within Windows without any errors?

Have you cleared your browser's cache (temporary internet files, history files) and run Maintenance (cleanup/scandisk/defrag)?  If not, do so as soon as you can and if problems, do this in SAFE MODE.

Listening further.


Expert Comment

ID: 6162479
Probably ATA 100 disk drive which was installed in Windows but without drivers for DOS.  I have seen this one myself.  By chance, how old is your system and what devices are you running?  General info on system such as CPU, motherboard or system brand as well as OS are always useful to know.

Expert Comment

ID: 6163626
The error you have is related to a virtual device driver (VxD).  You might find the information on the following MS support page useful ...
LVL 23

Expert Comment

ID: 6163636
TLANG, any solution yet?

Expert Comment

ID: 6443536
Hello all,
I am Computer101, a moderator from Experts-Exchange and also an expert within this topic area. This question has been open a long time.  What I am going to do is allow feedback from the questioner and experts.  If it is not resolved, I will delete or accept an answer based on the info I have been given, Experts, feel free to offer input.  I will monitor these questions for a period of 5-7 days and come back and evaluate.  I will have another moderator (who is also an expert in this topic area) look at the question also to ensure we do the right thing for this question.

Thank you
Community Support Moderator

Expert Comment

ID: 6444937
When you say restarting into DOS mode do you mean from the Start/Shutdown menu?  If so then this isn't the same DOS session you get when you start DOS from the boot load menu (F8 on startup) as parts of Windows stay in memory.  Perhaps there is a program in your dosstart.bat (if you are using Start/Shutdown) that is doing something Windows won't allow like overwriting memory it's using or accessing locked system files or something like that.  Try going through dosstart.bat and commenting out any programs in there one by one to see if any of them are causing the problem.  It might be useful if you could post the contents of your dosstart.bat file as a comment here.  Out of interest, is your drive formatted using FAT16 or FAT32?  To find out go to My Computer, right click your C: drive and choose properties and look for File System.

Accepted Solution

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ID: 6617993
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Thank you
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