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An error has occurred in the script on this page.....

Posted on 2001-06-06
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Last Modified: 2012-05-04
the following happens to me all the time on my
Gateway Solo laptop with Windows Milleniun edition installed:

Often when I click on a link that opens up a new browser window, the browser freezes, stops loading , turns all white and the whole computer freezes and then i have to reboot my damn computer. I'm using Microsoft Internet Explorer, Version 5.5 (5.50.4134.0600 to be exact).

When the computer reboots after freezing like this,
i sometimes get the following error box (which comes up
BEFORE i even startup internet explorer, i.e right after the desktop shows up.)oh also, after windows boots up
the desktop is all white and i have to click on
a button to "Activate my desktop", or "Return to Active Desktop" or something like that.
oh and this happens on tons of webpages, not just specific ones, so it's definitely not some screwed up javascript on some page.
well here's the error:


----------------------------------------------------
An Error has occurred in the script on this page

Line: 64
Char: 1
Error: 'suih' is undefined
Code: 0
URL: file://C:\WINDOWS\ApplicationData\Microsoft\Internet Explorer\Desktop.htt

Do you want to continue running scripts on this page?
----------------------------------------------------




 

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Question by:sagardeo
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Expert Comment

by:Asta Cu
ID: 6160785
That means you are running Machine Debug Manager (MDM) either from your startup files or perhaps you do not have it disabled and it isn't needed if you're not into script debugging.  From within IE - tools - internet options - advanced - Browsing - check to DISABLE machine debug manager (mdm).

Asta
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LVL 27

Expert Comment

by:Asta Cu
ID: 6160791
Have you cleared your temporary internet files, history files and run maintenance (cleanup/scandisk/defrag)?  

Is WindowsUpdate current with fixes for your OS and Browser?

Asta
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Author Comment

by:sagardeo
ID: 6160984
>>Is WindowsUpdate current with fixes for your OS and >>Browser?

where can i find this?
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Expert Comment

by:Asta Cu
ID: 6161042
WindowsUpdate should be accessible to you from your Start menu, or from within your Browser - tools.

Alternatively, perhaps just directly via this link:
http://windowsupdate.microsoft.com

If not, please advise.

asta
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LVL 27

Expert Comment

by:Asta Cu
ID: 6161053
Inasmuch as you are unfamiliar with the use of WindowsUpdate, I've accessed the site and created this cut/paste information to help you further:

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Following are known issues with the Windows Update Web site. If you find a problem that is not listed below, please let us know by clicking Write Us on the black toolbar, and then clicking Windows Update.
Windows Update refreshes the Product Updates catalog every time you visit this area of the site. This enables you to see the most current condition of your computer. For example, if you download two new themes and then return to the Product Updates catalog, your view is updated and you no longer see the two themes you downloaded as available updates. These will still appear in the Show Installed Updates view, but will now be shown as installed.

You will not be able to use the left navigation bar while a download is in progress. This is to ensure that your download happens successfully. When the download is complete, the navigation bar is available again.

The links on the Windows Update home page will not change color after you have selected them.

Keyboard access for certain functions on the site, for accessibility purposes, is not fully implemented.

In very rare instances, if you choose to run multiple instances of this site and have the Product Updates control run simultaneously to check for updates, it will lock your browser for a long period of time.

After you download a component from the Product Updates catalog, don't open a new browser window while the "Download Confirmed" page is on the screen. Otherwise a script error message will appear.

In rare cases, when you connect to the Internet via a modem, you may see a script error. If this happens, try your connection again.

If your security settings are set to High, you will not be able to gain access to the Product Updates catalog. In order to use the Product Updates area of the site, you need to set your security settings to Medium or Low. To change your security settings:
On the Tools menu, click Internet Options.
Click the Security tab.
Choose the Medium setting.

If you receive a message about Critical Update Notification before you have logged on to the network or Windows, accept the notification after logging on. Do this by moving the dialog box, or by clicking Notify me later and then logging on. This message may appear only if your computer is connected to a local area network (LAN).

In Windows 98, if you have downloaded security patches or the IME/SR1 component, reinstalling Windows 98 overwrites the security patches and the IME code. However, the Windows Update catalog will continue to show IME components and security patches as installed. To reinstall the security patches or IME components:
Go to the Product Updates section of Windows Update.
Click Show Installed Updates, and then select the box next to the patches and IME components you want to install.
Click Download, and then follow the instructions.

In some cases, after you install Critical Update Notification, the catalog might not reflect the installation. Check Add/Remove Programs in Control Panel to make sure your installation was successful.

When you choose to install the Windows 98 Customer Service Pack, the Outlook Express Year 2000 update (included in the Customer Service Pack) is not installed. The component will appear as "not installed" after the Customer Service Pack installation is complete. To install the Outlook Express Year 2000 update, go back to the Product Updates Catalog, choose Outlook Express 4.0 Year 2000 Update from the Critical Components section, and download it separately.

The Windows Update site may appear in a language other than the language of your browser or operating system. For example, your browser and operating system might be in English, but the Windows Update site is in French. The Windows Update site appears in the language for which your browser's language preference is configured. To change the language preference of your browser:
In Internet Explorer, click the Tools menu.
Click Internet Options.
On the General tab, click the Languages button.
Select the language you want, then use the Move Up button to place your selection at the top of the list of languages.

Anti-Virus Software Users: Please note that some anti-virus software programs may interfere with the download and installation of some components. To prevent this interference, disable the anti-virus software before downloading items from the Product Updates catalog.

An Internet Explorer Favorites link to Windows Update may not function properly. For best results, access Windows Update by using the link in your Start menu (click Start and then click Windows Update), or type windowsupdate.microsoft.com in your Internet Explorer address bar.

If you upgraded your Internet Explorer browser recently, when you return to Windows Update you may see updates that you installed when you were running an earlier version of Internet Explorer. The updates you are offered now are provided specifically for your upgraded browser. To ensure that your new Internet Explorer browser has the highest level of security, Microsoft recommends that you install these updates for your new browser.

---

Support Information

If you are having problems with the Windows Update Web site, online support is available to help you. Just select one of the options listed below.
When you select some of these support options, you may be asked to create a Microsoft "Online Profile." Your Online Profile will serve as your ticket to receive Internet-based support from Microsoft.


Support for Software Updates: View support information for the software updates offered on Windows Update.

Support for Device Drivers: View support information for device drivers offered on Windows Update.

Support for Windows 98: Find out about support options for the Windows 98 operating system.

Frequently Asked Questions: If you have a question about Windows Update, you may want to first check our list of answers.

Known Issues: You may also want to review the list of known issues that currently exist on the Windows Update site.

Write Us: Our quick survey form provides a place for your comments and suggestions.



Submit Windows Update Support Request:
Submit your questions or issues concerning the Windows Update site. Online Profile required.

http://windowsupdate.microsoft.com/?IE
---
What is Windows Update?

Windows Update is the online extension of Windows, designed to help you keep your computer up-to-date. Windows Update has a central catalog called Product Updates that includes new product enhancements such as system files, device drivers, service packs, and new Windows features. These enhancements are recommended to you based on what is needed for your specific computer.


What is Product Updates?

The Product Updates page is a catalog of fixes, updates, and enhancements to Windows and many programs that work with Windows. You can browse through the catalog, select as many components as you would like, and download and install them straight from the Web to your computer.


Why do I get a message saying an ActiveX control on this page is not safe?

This message is displayed when your security setting in Internet Explorer is set to High. For the Windows Update site to work properly, you must change the browser's security settings for the Internet zone to Medium or lower. To do so, click the Tools menu, then click Internet Options. Select the Security tab and then click on Internet.


What is an ActiveX control?

ActiveX Controls are reusable software components that incorporate ActiveX technology. These components can be used to add specialized functionality, such as animation or pop-up menus, to Web pages, desktop applications, and software development tools. Windows Update uses ActiveX controls to check what software is installed on your computer in order to provide you with a correct list of updates and other software you may want to download.


What is the best resolution for viewing the Windows Update site?

The Web pages on the Windows Update site were designed to be viewed at 800 by 600 or higher screen resolution. To set this resolution, click the Start button, point to Settings, and then click Control Panel. Then double-click the Display icon, and click the Settings tab.


Does information about my computer get transmitted to Microsoft?

No. Each time you go the Product Updates catalog, Windows Update uses a control to check for updates specific to your computer. This check is done locally on your computer to ensure the privacy and security of your data, and does not send any information to Microsoft.


How do I send my feedback to the Windows Update team?

You can send feedback about this site to the Windows Update team by clicking Write Us, then Windows Update on the black toolbar at the top of each page.

---

No-charge e-mail support for the Windows Update site includes: help with website navigation, site content quality or error messages, and basic download assistance. All other assistance, including installation and setup issues, is available via our Personal and Professional support offerings at http://support.microsoft.com/directory/. For MSN products, visit http://help.msn.com/. In some cases a support fee may apply, please check the sites for details.
For support information outside the U.S. and Canada, contact your local subsidiary. For the most recent listing, please see the Support Online Web site and select the option for Worldwide Support. If there is no Microsoft subsidiary office in your country, please contact the establishment from which you obtained your Microsoft product.

Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.

How do I uninstall software updates?

Some updates can be uninstalled using the Product Updates page on the Windows Update site:
Go to the Product Updates page.
Be sure to click Yes if a message prompt appears.
When the Product Updates page appears, click Show Installed Updates at the top of the page.
If an update can be uninstalled, an Uninstall button appears to the right of the update's description.
Click Uninstall next to the description of the update you want to uninstall.
Updates that cannot be uninstalled from Product Updates may be uninstallable through other methods. See the Read this first page for each update for additional uninstall information.

DEVICE DRIVER SUPPORT
No-charge install/uninstall support is available via email on Windows Update Site Support. For issues beyond the installation/un-installation of drivers, a full listing of support options may be found at http://support.microsoft.com/directory. In some cases a support fee may apply, please check the site for details.
For support information outside the U.S. and Canada, contact your local subsidiary. For the most recent listing, please see the Support Online Web site and select the option for Worldwide Support. If there is no Microsoft subsidiary office in your country, please contact the establishment from which you obtained your Microsoft product.

Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.

How do I uninstall device driver updates?
Use Update Wizard Uninstall to remove driver updates from your computer:
Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
In System Information, click the Tools menu, and then click Update Wizard Uninstall.
SUPPORT FOR WINDOWS 98

WINDOWS 98 SUPPORT  

Windows 98 Online Support
Click here for online technical support for Windows 98. Online Profile required.


If you would rather not use our online support, choose the option below that best applies to you:

If you live in the U.S. or Canada and purchased your copy of Windows 98 separately from your computer, call (425) 635-7222 for support.


If you live outside the U.S. and Canada and purchased your copy of Windows 98 separately from your computer, click here to contact your local Microsoft subsidiary.


If Windows 98 was preinstalled or distributed with your personal computer, the personal computer manufacturer is responsible for providing your product support. Please contact the manufacturer or source of your Microsoft product for support information.
FREQUENTLY ASKED QUESTIONS
What is Windows Update?

Windows Update is the online extension of Windows, designed to help you keep your computer up-to-date. Windows Update has a central catalog called Product Updates that includes new product enhancements such as system files, device drivers, service packs, and new Windows features. These enhancements are recommended to you based on what is needed for your specific computer.
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LVL 27

Expert Comment

by:Asta Cu
ID: 6172412
From within IE - tools - internet options - advanced - Browsing - check to DISABLE script debugging.  Then, if Windows 98 or Windows 98 Second Edition - also do this.  Close the browser and reboot to ensure all settings are in place after you do this:

start-run-msconfig-start up.  Uncheck the item that lists Machine Debug Manager (MDM) to bypass and stop this from loading at reboot.

All should not be well.

Asta
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 6181837
I'd consider doing what I noted earlier, From within IE - tools - internet options - advanced - Browsing - check to DISABLE script debugging.
 Then, if Windows 98 or Windows 98 Second Edition - also do this.  Close the browser and reboot to ensure
all settings are in place after you do this:

start-run-msconfig-start up.  Uncheck the item that lists Machine Debug Manager (MDM) to bypass and
stop this from loading at reboot.

I'd also do this:  From within IE - tools - internet options - general - clear your temporary internet files, and history files (I've configured my history to only maintain 2 days to minimize buildup of history I don't want).  Also within that tab, choose settings for IE Temporary Internet files and make sure you've checked either that the page refreshes "each visit to the page" (my preference) or automatic.  I'd also do a general maintenance which includes cleanup/scandisk and defrag.

When you've made changed to your active desktop settings, have you tried start - settings - active desktop - update now?

Bottom line, the problems you've experienced should be resolved, but would appreciate hearing from you on the progress you've made and the results you've achieved in these processes so we can finalize this for you and get you what you need.

Thanks,
":0)  Asta
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Accepted Solution

by:
Asta Cu earned 100 total points
ID: 6240919
As previously stated, this is a standard process when you've configured IE to enable Machine Debug.  

If you wish to turn this off, within IE - tools - internet options - advanced - browsing - check DISABLE SCRIPT DEBUGGING.  Close the browser to change these settings.  Then start-run-msconfig- start up tab.  Uncheck the line item that may or may not still exist there to no longer load this item when you reboot and start up:

Machine Debug Manager

Reboot, all should now be as you with, without getting these scripting errors.

Also highly recomment that you keep your Operating System and Browser updated with current patches and fixes using WindowsUpdate.

Please accept this to award and close this item.  If more is needed, comment and I'll return.

Thanks and good luck,
Asta
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 6271283
I'm thrilled to hear that I've helped you get what you need.  Thank you and best wishes,
":0)
Asta
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