l have an shared agent built to extract informations for all new inbound mail. l used the setting "After New Mail Has Arrived" and "Newly received mail documents" for the part "When should this agent run?" and "Which document(s) should it act on?" respectively.
The agent works fine, but the only problem is that the agent does not seems to get trigger when there is a new mail coming in. When l refresh the Notes Client, l can see the new mail in the inbox, but somehow the agent did not get trigger. Is there any setting that l must do, or some exception rules on this particular form of triggering that l am not aware of? Right now, l have to open up Designer, highlight the agent, and force it to run.
Any suggestion would be very much appreciated.