This is a problem I've been encountering a lot lately...
People boot their PCs with Win98 and their machine powers down at the windows splash screen - when trying to access safe mode it hangs at the splash screen indefinetly with the hard drive continually grating. With step by step confirmation it says that the file
d is missing
I've read the Microsoft support article on this problem here - http://support.microsoft.com/support/kb/articles/Q191/8/74.ASP
This article seems to indicate that a scanner causes the problem but in not one of these cases is a scanner involved. We do not have a solution to this problem and it seems to happen at random and for no apparent reason. Eg - it happened recently after someone just cleared the CMOS!
In every situation we have had to recover the PCs involved...
Does anyone have any information on how to fix this problem - or even better - what causes it and how to prevent it?