Solved

hypertext conection

Posted on 2001-06-08
2
187 Views
Last Modified: 2010-04-08
When I receive e-mail and there is a hypertext link in the message received I am unable to open the link by double clicking on the text.  The small hand will appear on the link but nothing happens.  This has just started recently and I have tried a different e-mail program but this hasn't helped either. I have contacted my service provider technical support and they cannot help resolve the problem.
0
Comment
Question by:fentonj
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 27

Expert Comment

by:Asta Cu
ID: 6169451
What version of Outlook are you using?  What is your Browser and version?  I've using Outlook 2000, and this from help:  Open a hyperlink in a message
Click the hyperlink.
Note   If you use more than one browser, you can specify the browser to use to go to the hyperlink. Press and hold down SHIFT and click the hyperlink, and then locate the browser you want in the Locate Link Browser dialog box.
0
 
LVL 21

Accepted Solution

by:
traval earned 75 total points
ID: 6171632
The problem probably has nothing to do with outlook, but with the default browser settings.

Go to START->SETTINGS->CONTROL PANEL->INTERNET OPTIONS

Click on the Programs tab, and check the box that says "Internet Explorer should check to see if it is the default", then click OK and close the control panel.

Start Internet Explorer, and it should prompt you to make it the default browser.  Choose yes.  Now try clicking a hyperlink in an email you received.
0

Featured Post

Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question