Event Viewer: The 3Com dRMON SmartAgent PC Software service failed to start

Posted on 2001-06-09
Medium Priority
Last Modified: 2013-12-28
Everytime my computer boots, I get a warning that something didn't go right, and I should use the Event Viewer to check it out.  I visited the Event Viewer and saw only one thing out of the ordinary:

"The 3Com dRMON SmartAgent PC Software service failed to start due to the following error: The system cannot find the path specified."

This seemed to happen often so I think it is what is the problem.

How do I fix it pls?  I don't know much about computers so please be detailed.

Thank you,

Question by:Mark Ebden
LVL 15

Expert Comment

ID: 6173418

Try ..

In Win NT 4.0 - Go to the Network dialog box, select the "Services" Tab and select "3Com dRMON SmartAgent PC Software"

In Win NT 3.51 - In Network, under, "Installed Network Software", highlight "3Com dRMON SmartAgent PC Software"




Accepted Solution

tk36 earned 1200 total points
ID: 6176622
2 possibilities :
 1. You are not running 3Com dRMON SmartAgent
PC Software but the service was set to start automatic.
 2. You are actually running the software but the file you need to run is not in the path (mine is in %SystemRoot%\System32\drmon\smartagt\smartagt.exe )

If 1 the answer is to disable it (Control Panel \ Services, highlight this: 3Com dRMON SmartAgent
PC and select STARTUP then select DISABLE )

If 2 locate the file smartagt.exe. and check against this registry value HKLM\SOFTWARE\3Com\dRMON SmartAgent\CurrentVersion\Pathname

Hope this gives you some ideas.

Author Comment

by:Mark Ebden
ID: 6179960

Hi there,

Much more elegant than the first suggestion!  I couldn't find the smartagt.exe file, so I went with option #1.

Thank you,


Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

I. Introduction There's an interesting discussion going on now in an Experts Exchange Group — Attachments with no extension . This reminded me of questions that come up here at EE along the lines of, "How can I tell the type of file from its cont…
Recently, I read that Microsoft has analysed statistics for their security intelligence report. It revealed: still, the clear majority of windows users do their daily work as administrator. An administrative account is a burden, security-wise. My ar…
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

607 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question