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OUTBIND error

Posted on 2001-06-12
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Last Modified: 2013-12-15
Issue: IF MS IE 5.5 or 6 is loaded, when you try to print HTML messages from Outlook 2000 to some HP printers (example 8150DN) you get an Outbind error and the print job gets redirected to another printer.
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Question by:hammel
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Expert Comment

by:DRRYAN3
ID: 6186769
See HP Support Web Site: http://forums.itrc.hp.com/cm/QuestionAnswer/1,1150,0x3c9f854994d9d4118fef0090279cd0f9,00.html

This appears to be an issue with HP Printers configured for LPR printing.  Workaround is to configure port to JetDirect.

Make sure you are using the latest network printing software from HP for W2K.  You can get it by searching HP by jetdirect or printer model.
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Author Comment

by:hammel
ID: 6188130
That is not an answer because Jetdirect is based on DLC (layer 2 and not routable). You can config it to TCPIP, but then you are back to LPR. So far I have found that IE 6 and Outlook 2K can print HTML if you open the message and print, or if you have IE6 and Office XP you can print HTML from prveiw pane.
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Expert Comment

by:larez
ID: 6411695
We have the same annoying problem. Thing is, it only happens on some of our hp printers. Strange thing is though, we have 2 hp5000 printers. the older one has this problem but the newer one ~1 year newer does not have the problem. they are configured exactly the same and have the same driver same windows nt 4.0 printer server. dunno if there is some firmware or rom that can be upgraded in these things or their jet direct cards. hth.
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Expert Comment

by:larez
ID: 6411697
We have the same annoying problem. Thing is, it only happens on some of our hp printers. Strange thing is though, we have 2 hp5000 printers. the older one has this problem but the newer one ~1 year newer does not have the problem. they are configured exactly the same and have the same driver same windows nt 4.0 printer server. dunno if there is some firmware or rom that can be upgraded in these things or their jet direct cards. hth.
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Author Comment

by:hammel
ID: 6413941
Yes, there is now new firmware that you can access with the Web Jet Admin (Rev 6.2) that corrects this issue with printing HTML formatted messages from Office 2K when IE 5.5 is loaded. We have not fully implemented for all printers as of yet, so there might be one or two that might not get corrected. You can download it from HP @ http://www.hp.com/cposupport/swindexes/hpwebjetad1880_swen.html. After you install there is a tab you can select to request all patches and updates. Connect to the printer via IP address in the Quick Devise Find field. There is an update tab that helps detect what card you have, and get the appropriate updates.
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Expert Comment

by:schittle
ID: 6851222
We are having the same issues with HPLaserjet 8150dn printers, sent print jobs from Outlook 2000 over TCP/IP.  We are still trying to fnd solutions which work in our environment.  We have managed workstations and standard suites depending on the work environment.  Our sales people are going through renewall throughtout the country, and soon internationally... Our problems have just begun. More to come as soulutions which actually work are discovered.
Schittle.
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by:Asta Cu
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Have you been helped here or is more needed?

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by:mrfixitpc
ID: 10312410
Your Question needs  to be awarded  points and  closed,  Please  be fair  to all  who may have helped in Anyways.

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MRFIXITPC
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by:mrfixitpc
ID: 10357000
No comment has been added lately, so it's time to clean up this TA.
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PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

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